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Universal's Cabana Bay Beach Resort
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Reviews (16,385)
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9,445
4,356
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593
452
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Reviewed 3 weeks ago

Location was perfect! Family suite was comfortable but a little smaller than expected. The lazy river isn't heated like the other pools and its poorly maintained.Its dirty & low pressure pushing you along, which defeats the purpose of being lazy. So that was very disappointing. However the other pools are very nice. Loved the sandy beach area for the kids. High lifeguard presence is a plus. You do have to buy innertubes but they are a nice souvenir. The bowling alley and arcade were lot of fun!! We found an uninvited room guest, a live cockroach in the kitchen area. Staff were always kind and helpful! Overall we had a great stay!!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Loews Hotels and Resorts
Thank vanya143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

My group and I had the greatest time at Cabana Bay. If you like kitsch, you'll enjoy the retro decor. The on-site bowling is fun and has great food, and the Bayliner Diner has an excellent selection (although not a lot of vegan options for the vegan member of our party). Getting to the parks is super easy, especially Volcano Bay, which is right next door! There are multiple pools, hot tubs, and even a lazy river. We had the BEST time and plan to come back!

  • Stayed: April 2018, travelled with friends
    • Value
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Review collected in partnership with Loews Hotels and Resorts
1  Thank Casey520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for your review. We're so delighted to hear you had an amazing time during your stay at our resort and enjoyed all that Cabana Bay has to offer, especially the convenient walkway to Volcano Bay.

It is a pleasure when we can make an impression on our guests! We appreciate your feedback and look forward to many future stays.

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Visited this hotel with our 3 Year old Grandson and loved every minute.
Staff were very helpful, family room was very comfortable. Food court was cheap and good quality. Pools were excellent and included life vests and towels. Courtesy buses were constant, so no waiting around. Entrance to Volcano Bay was on site.
Definitely recommended

Stayed: May 2018, travelled with family
3  Thank OldBill883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for your review and for choosing Cabana Bay. We're so thrilled to hear you had a fantastic experience at our resort and appreciate the overall feedback.

We look forward to welcoming you and your family back for another fun and memorable stay.

Have a swell day,
Universal's Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed in a family suite poolside on the 6th floor and from our room you could see Volcano Bay, the pool, lazy river, beach section and the firepit. Our family suite was very clean and spacious.The hotel grounds and pools were very well maintained and we enjoyed the bowling alley also. the Cabana Bay Hamburger at the Bayliner Diner was wonderful !! Customer Service was awesome !! We will be back !!!!!!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank Kittykattpa03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for a wonderful review. We're so delighted to hear you enjoyed many aspects of our resort during your stay, such as the pool areas, Galaxy Bowl, fire pits, and more! We're also very happy to hear you loved the Cabana Bay Burger from the Bayliner Diner.

An experience such as yours is what we strive for when our guests stay at Cabana Bay, so we thank you for your wonderful feedback.
We can’t wait to have you back for more relaxation and fun times!

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This resort was an amazing compliment to our hectic time visiting Orlando’s theme parks. Everything was bright and easy going and I would definitely stay again! The staff was very helpful and always treated me with kindness, whether in the phone prior to our stay or in person at the front desk. The pools and lazy river were clean and inviting. The shuttle was very efficient and clean, also.

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank j14michelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for your review and for choosing Cabana Bay. We're very happy to hear your vacation getaway was fantastic and that you had the chance to experience everything our resort has to offer, including the outstanding service provided by our helpful team members.

An experience such as yours is what we strive for when our guests stay at Cabana Bay, so we thank you for your wonderful feedback.
We can’t wait to have you back for more relaxation and fun times!

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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