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Juan R

I hope to improve the laundry….

3.0 of 5 bubblesReviewed 22 Jul 2024
My stay at the hotel was from July 3 - 19 and they only had one washing machine working. I went to the reception to notify them and they told me that they only had one washing machine for the entire hotel. In the 16 days I was there, they never repaired the other washing machine and every time I went to wash they were using it, so I had to go outside the hotel to a laundry on 3 occasions to be able to wash my clothes. Because the washing machine on the third floor was never fixed. The breakfast is very good, but the employees must be attentive and clean the tables because sometimes the tables available to eat were dirty and I had to clean them to be able to sit and have breakfast.
Date of stay: July 2024
Trip type: Travelled with family
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Stephen Coombes, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this review
Responded 30 Jul 2024
Good afternoon Mobile675811, thank you for leaving a review on your recent stay. We wish to apologize for any inconvenience that the laundry machine on 3 did not work during your stay. Unfortunately, we are awaiting a part for the fix. We do hope that this will dissuade from staying at your Home away from Home into the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 2,041 reviews
Reviewed 17 July 2024 via mobile

I would recommend this place to anyone coming to Orlando. Both the common areas and the rooms are clean and comfortable. The breakfast is rich and tasty, and the receptionists are very friendly and helpful. Nemiah definitely deserves a promotion!

Date of stay: July 2024
Trip type: Travelled on business
Thank Fearless750871
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2024 via mobile

This is an excellent hotel convenient to all attractions and accessible
to Uber for magic kingdom
Staff work very hard and are friendly and it offers all advantages of Hilton group
The breakfast is varied with hot and cold food cereals fruit and juices and much more
Room cleaning is available every day and we had no difficulty getting fresh towels every day as well as top up coffee/ tea in room
We have stayed in a few hotels in Orlando and really loved it here preferring it over executive level in another well known local hotel - def would return
Beautiful place

Room tip: Universal park has shuttle from hotel The Bar be que area and fire pit proved popular with us
Date of stay: June 2024
Trip type: Travelled with family
Thank Liz M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 July 2024

Dear 423lizm,

Thank you so much for your fantastic review. I am thrilled to see that you and your family had an excellent stay at our property. We work extra hard to ensure that we exceed all guests' expectations! We hope to see you back very soon!

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Reviewed 5 June 2024

Excellent atmosphere. Leila , Stefany and Mariah were great. We work a lot in Orlando and will always stay at Homewood Suites. Front desk attendants are amazing, facility is very clean. We had Hilton Diamond desk move us back to this hotel. I would recommend Homewood Orlando to anyone.

Date of stay: June 2024
Trip type: Travelled on business
Thank Jason C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 July 2024

Hi Passport678436,

Thank you so much for your excellent review. I am thrilled to hear that you had a fantastic stay and that our incredible front desk team was able to take such good care of you! We hope to see you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

This hotel is under renovation. Leila at the front desk was very helpful and informative when I called before I arrived about what would be going on during our time here. She was extremely helpful and gracious and helped me hold our bags even though there was not a lot of space. Honestly if it were not for her we would have checked out early. I was not impressed with the front desk supervisor, though. SUPER RUDE and UNPROFESSIONAL! You should be embarrassed to have her interacting with your guests.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rohit H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 May 2024

Hi 952rohith,

Thank you so much for your review. I am happy to see that Leila as able to take care of you and provide the customer service in which we pride ourselves. I apologize about any misunderstandings you might have had with our front desk supervisor. Please feel free to reach out to me personally at csotillo@buffalolodging.com so that we can discuss this further. We look forward to seeing you back soon!

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Reviewed 30 April 2024

Great hotel for anyone who visits Orlando. My family and I stayed at this property while visiting Volcano Bay (Universal Studios) and really enjoyed our stay. The hotel is going through a remodel as of April 2024 but still made for wonderful accommodations. The staff was friendly and made for a great stay. Fantastic restaurants are close by. I would definitely stay here again when visiting Orlando.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 643wesb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 May 2024

Hi 643wesb-

Thank you for the excellent review. I am glad you had an excellent time at our hotel. We can't wait to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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