This hotel is under renovation. Leila at the front desk was very helpful and informative when I called before I arrived about what would be going on during our time here. She was extremely helpful and gracious and helped me hold our bags even though there was not a lot of space. Honestly if it were not for her we would have checked out early. I was not impressed with the front desk supervisor, though. SUPER RUDE and UNPROFESSIONAL! You should be embarrassed to have her interacting with your guests.

Great hotel for anyone who visits Orlando. My family and I stayed at this property while visiting Volcano Bay (Universal Studios) and really enjoyed our stay. The hotel is going through a remodel as of April 2024 but still made for wonderful accommodations. The staff was friendly and made for a great stay. Fantastic restaurants are close by. I would definitely stay here again when visiting Orlando.

Top notch customer service from Valeria. All the staff were extremely pleasant and very helpful.
We had no issues taking the free shuttle to Universal, and breakfast was what you expect from a Homewood.
The hotel is under renovation so they only have one elevator, but we never heard the construction & the rooms are all renovated nicely.