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Rohit H

We LOVED Leila

5.0 of 5 bubblesReviewed 5 May 2024
This hotel is under renovation. Leila at the front desk was very helpful and informative when I called before I arrived about what would be going on during our time here. She was extremely helpful and gracious and helped me hold our bags even though there was not a lot of space. Honestly if it were not for her we would have checked out early. I was not impressed with the front desk supervisor, though. SUPER RUDE and UNPROFESSIONAL! You should be embarrassed to have her interacting with your guests.
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this review
Responded 8 May 2024
Hi 952rohith,

Thank you so much for your review. I am happy to see that Leila as able to take care of you and provide the customer service in which we pride ourselves. I apologize about any misunderstandings you might have had with our front desk supervisor. Please feel free to reach out to me personally at csotillo@buffalolodging.com so that we can discuss this further. We look forward to seeing you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 April 2024

Great hotel for anyone who visits Orlando. My family and I stayed at this property while visiting Volcano Bay (Universal Studios) and really enjoyed our stay. The hotel is going through a remodel as of April 2024 but still made for wonderful accommodations. The staff was friendly and made for a great stay. Fantastic restaurants are close by. I would definitely stay here again when visiting Orlando.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 643wesb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 May 2024

Hi 643wesb-

Thank you for the excellent review. I am glad you had an excellent time at our hotel. We can't wait to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024 via mobile

Top notch customer service from Valeria. All the staff were extremely pleasant and very helpful.
We had no issues taking the free shuttle to Universal, and breakfast was what you expect from a Homewood.
The hotel is under renovation so they only have one elevator, but we never heard the construction & the rooms are all renovated nicely.

Room tip: International Drive is extremely congested. Take the shuttle or walk. Driving gets a bit crazy.
Date of stay: April 2024
Trip type: Travelled with family
Thank X3123HRjoannep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 May 2024

Hi X3123HRjoannep-

Thank you for the glowing review. I will pass on your nice word to Valeria and commend her for a job well done! Our renovations are nearly complete and both elevators are operational now. We can't wait to see you back soon!

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Reviewed 24 March 2024 via mobile

Staff was very friendly at check in. We were placed in a newly remodeled room on the top floor. The room was very clean and had modern decor throughout. The kitchen had everything. There was a coffee maker, full refrigerator with freezer, microwave, and electric stove. The bed was very comfortable and the bathroom was a nice size. The breakfast buffet was very good. They had scrambled eggs, hard boiled eggs, sausage, potatoes, fruit, breads, yogurt, waffles, oatmeal and juices. The dining room was huge. My only complaint is there is only one elevator and it was slow. We used the stairs the majority of the time. We would definitely stay here again.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank MarkjV25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 May 2024

Hi MarkjV25-

Thank you so much for your excellent review. I am happy to see that you loved our newly renovated rooms and breakfast selections. Both of our elevators are now fully functioning! We are looking forward to your future visits!

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Reviewed 19 March 2024

Another (third within the past 2 years) great stay at Homewood Suites. Some renovations are under way but did not bother us at all. We had a nice renovated room, breakfast was excellent, service was excellent. Likely our hotel also in the future.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ritvaa2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 9 May 2024

Hi ritvaa2013 -

I am happy to see that you have picked us as your "home away from home"! We can't wait to have you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2024 via mobile

Excellent Hotel & very good service. Reception staff is polite and provides good information about area. We visited from India and there took our parcels befit landing in hotel and on first day we could get some food & sim etc. in Hotel itself makes easy trip. The room are very specious and kitchen is well equipped with all necessary utensils for preparing Indian food for you and family. It’s priced round the clock receptionist with whom we can discuss and chat if jet lag causes sleep disturbances. 24x7 coffee available with three varieties. Dairy creamer available for Indian or guest wish to take coffee with milk. The breakfast has good variety even Indian vegan gets fruits breads donats, waffles etc . So peaceful stay with swimming pool for kids and camp fire arrangement. Amazing stay!!

Room tip: Get you Hilton honest number or enrol so get few discount benefits on can services like lyft etc. Check the spends on linked Forex card
Date of stay: March 2024
Trip type: Travelled on business
Thank Ravi425
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Sotillo, Owner at Homewood Suites By Hilton Orlando-nearest To Univ Studios, responded to this reviewResponded 8 May 2024

Hi Ravi425-

Thank you so much for your review! I am thrilled to see you and your family had an awesome time. Can't wait to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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