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Jason L

DISGUSTING

1.0 of 5 bubblesReviewed 25 Sept 2024
HORRIBLE owner of property at Hilton must owned the lot next door at the house that towed the vehicle !!! Then the towing company is affiliated with the house next door on the lot! BEWARE SIGN IS ON DESK! The people next door are the SPOTTERS when you walk off the lot that’s the Florida LAW!
Here’s photos
Date of stay: September 2024
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this review
Responded 26 Sept 2024
Thank you for taking the time post about your experience, Jason. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Cheryl. Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (143)
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3 - 8 of 143 reviews
Reviewed 26 August 2024

The hotel was nice, clean, customer service was great and the rooms were very very spacious!!!!!!
Daniel with Valet was very accommodating and again customer service was great and he was very patient waiting for me while O was in Starbucks getting a drink

Date of stay: July 2024
Trip type: Travelled on business
Thank Robin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 27 August 2024

Thank you for taking the time to leave us such a great review. We are thrilled to see you had an excellent stay with us and if there is anything we could have done better, please do not hesitate to reach out to us! We hope for the opportunity to have you with us again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2024

This was the best Hilton Garden Inn I have ever stayed at. The staff was friendly and courteous. The bar made good drinks. The food from the restaurant was very good. The room was clean, had all amenities and towels were soft, not scratchy. It was also a convenient location. I have to return to Orlando soon and will definitely stay here again.

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Twebears
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 26 August 2024

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2024

The valet parking was quick efficient and Mark checked me in and out. He was pleasant, friendly and professional. Kudos, Mark! I really love the rooftop pool area. It was very pleasant and quiet and enjoyable. The rooms were clean and the view from the front was great.

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank karen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 19 August 2024

Karen, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. We are looking forward to welcoming you back again soon!

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Reviewed 6 August 2024

The hotel staff was very helpful and friendly l, especially Dream. She is truly the most helpful concierge/front desk receptionist I have ever had the pleasure of speaking to. She was helpful in finding things to do around the hotel and was very accommodating in terms of check in/out along with recommendations for anything we needed. My girls and I moved from a gross air bnb to the Hilton in the middle of the night post a 2 hour drive so we were very grateful to be greeted by Dream!

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sukriti F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 7 August 2024

891sukik, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

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Reviewed 5 August 2024

Rooms were extremely clean, excellent choice of beverage both alcoholic and non; Request for Myles at the valet. He worked so great to assure I had my vehicle delivered promptly. Thanks for your service, definitely will stay again and refer friends and family.

Date of stay: July 2024
Trip type: Travelled on business
Thank Nike H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 7 August 2024

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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