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Sukriti F

Dream is the best hotel front desk staff

5.0 of 5 bubblesReviewed 5 Aug 2024
The hotel staff was very helpful and friendly l, especially Dream. She is truly the most helpful concierge/front desk receptionist I have ever had the pleasure of speaking to. She was helpful in finding things to do around the hotel and was very accommodating in terms of check in/out along with recommendations for anything we needed. My girls and I moved from a gross air bnb to the Hilton in the middle of the night post a 2 hour drive so we were very grateful to be greeted by Dream!
Date of stay: August 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this review
Responded 6 Aug 2024
891sukik, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (143)
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Reviewed 5 August 2024

Rooms were extremely clean, excellent choice of beverage both alcoholic and non; Request for Myles at the valet. He worked so great to assure I had my vehicle delivered promptly. Thanks for your service, definitely will stay again and refer friends and family.

Date of stay: July 2024
Trip type: Travelled on business
Thank Nike H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 7 August 2024

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

The front desk staff is the only reason I'm writing this review. The girl at the front desk, Dream, was an absolute dream! She is SO kind, accommodating, and funny. My friends and I were having such a rough trip until we got to the Hilton and we met her. Thank you Dream!

Date of stay: August 2024
Trip type: Travelled with friends
Thank Ekta K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 7 August 2024

718ektak, thank you for sharing your experience and for your kind words about Dream. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

I stayed for 2 nights and was always on the go. Ricky was very attentive and quick! He made sure my wife and I had a great time. His service was exceptional, ensuring our stay was memorable and enjoyable. We appreciated his dedication and friendly demeanor, which made our trip even more special. Highly recommend!

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Jay D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 26 July 2024

jaydD113UL, thank you for sharing your experience and for the kind words about Ricky! We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024

Hotel was clean, pool is cute.
Room service was attentive.
Gym was equipped with everything you need to get in a good workout.

Smith from valet was great! Super kind and efficient.

The self-checkout concierge station was fully stocked and super convenient.

Would definitely stay here again!

Date of stay: July 2024
Trip type: Travelled with friends
Thank falesha s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 16 July 2024

Thank you for taking the time to leave us such a great review. We are thrilled to see you had an excellent stay with us and if there is anything we could have done better, please do not hesitate to reach out to us! We hope for the opportunity to have you with us again in the future!

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Reviewed 13 July 2024

I loved staying at this hotel; it was so convenient as it was right next to Lake Eola Park. Me and my husband really enjoyed the atmosphere around us as we were here for a concert. Valet service was good, and Smith was outstanding; she opened and closed the door for both me and my husband.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Culture58028780247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Hilton Garden Inn Orlando Downtown, responded to this reviewResponded 16 July 2024

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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