We made reservations and requested a ground floor. Due to a knee surgery. She stated they had 1 room left and it’s first come first serve. Diane was rude and uncaring. Great manager. My wife even offered to pay right over the phone. She wouldn’t.

I called and she was rude and uncaring even for me. Calling me condescending when I was just calling her out and having terrible customer service.

So we cancelled through booking.com. She denied the no fee policy through booking and denied us the ability to even reschedule for another date.

Wyndham will never get our business again. We travel a lot and come to Orlando all the time.

Her actions demonstrate she is not a nice person and not the service we get from Wyndham normally. I am sure will say anything to defend herself but how you handling booking.com is your true self.

Hopefully the front desk attendant isn’t Tiffany . Most rude and unprofessional service I’ve ever received at a Wyndham hotel especially being a loyal Wyndham Rewards Diamond member. They are not loyal to the reward system at all and just want to charge extra for the benefits that you are entitled to by the reward system benefits . If something is able to be sold it is available to be honored .

Everything about our stay was awesome. Only issue is parking, spaces are shared with the hotel next to this location.

The drive is super easy and quick to all the main attractions.

The location was easy to find.