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Corey K
Tampa, Florida

Terrible

1.0 of 5 bubblesReviewed 13 May 2021via mobile
We made reservations and requested a ground floor. Due to a knee surgery. She stated they had 1 room left and it’s first come first serve. Diane was rude and uncaring. Great manager. My wife even offered to pay right over the phone. She wouldn’t.

I called and she was rude and uncaring even for me. Calling me condescending when I was just calling her out and having terrible customer service.

So we cancelled through booking.com. She denied the no fee policy through booking and denied us the ability to even reschedule for another date.

Wyndham will never get our business again. We travel a lot and come to Orlando all the time.

Her actions demonstrate she is not a nice person and not the service we get from Wyndham normally. I am sure will say anything to defend herself but how you handling booking.com is your true self.
Date of stay: May 2021
Trip type: Travelled as a couple
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General Manager, General Manager at Tryp By Wyndham Orlando, responded to this review
Responded 15 May 2021
Dear Corey,
Thank you for your review. It is a shame that you decided to write a negative review. Diana was professional and courteous explaining that requests are not guaranteed but they would do the best to accommodate your request. Please understand that when booking through a third-party site, room requests are not guaranteed but are instead subject to availability upon arrival. We always encourage guests to book with us directly for the best value and assistance. Thank you for your feedback, and we truly hope you'll give us a chance to impress you in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews bunk beds hotel exceeded my expectations recommend this hotel clean property beds are super comfortable family room great hotel quick weekend the general manager great stay sea world diamond member room was spacious quiet area only stayed one night our room was not ready la quinta
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Reviewed 12 May 2021 via mobile

Hopefully the front desk attendant isn’t Tiffany . Most rude and unprofessional service I’ve ever received at a Wyndham hotel especially being a loyal Wyndham Rewards Diamond member. They are not loyal to the reward system at all and just want to charge extra for the benefits that you are entitled to by the reward system benefits . If something is able to be sold it is available to be honored .

Date of stay: April 2021
Trip type: Travelled solo
Thank Thegeneralman7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 13 May 2021

Thank you for alerting us to your recent experience. Delivering friendly and helpful service is a top priority for us, and we sincerely apologize for the issues you've described. Your comments will be reviewed by our team to ensure your situation is not repeated. We would love another chance to impress you should your travels bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2021

Everything about our stay was awesome. Only issue is parking, spaces are shared with the hotel next to this location.

The drive is super easy and quick to all the main attractions.

The location was easy to find.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vzrociog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 10 May 2021

We are elated that our convenient location was a highlight of your visit. With so much to do, we hope you had a blast exploring the area. While parking is limited in the area, we are delighted that this didn't detract much from your overall stay. Anytime you need another relaxing getaway, count on TRYP By Wyndham Orlando to deliver!

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Reviewed 28 April 2021

The friendliest faces, the most accommodating staff in Orlando. It was the best from check in to check out. The location, amenities, cleanliness, safety. Indeed at was worth the money and then some. Awesome place

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jcalarc0n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 29 April 2021

Thanks for taking a moment to share your awesome review! It brightens our day to know you had an exceptional stay with us at TRYP By Wyndham Orlando, and we're delighted you enjoyed our phenomenal hospitality. Our team trusts you had a memorable trip; come back to see us again the next time your travels bring you back this way.

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Reviewed 20 April 2021

We would highly recommend Tryp Orlando for both short and long getaways. The price for value is excellent, and its central location make travel around the Orlando area very simple. The room and hotel were very clean and the staff were warm and welcoming. 10 out of 10

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank angeloo1977
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 21 April 2021

Dear Angelo,
Thank you for the wonderful review and recommendation! We're thrilled our clean, convenient accommodations and affordable rates were exactly what you were looking for. Our friendly staff will also be proud you felt welcome while you were here. The next time you're in town, please come see us again at TRYP By Wyndham Orlando!

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Reviewed 16 April 2021 via mobile

My partner and I are VERY picky customers when it comes to hotels, however we just said that we have absolutely no negative comments about this hotel. We are on night 4 of 7 and everything has been fantastic. It’s a great new hotel. You can tell it’s new. Spacious rooms, large modern bathroom (it’s so nice having a proper shower in a hotel and not one with a shower curtain!) friendly staff - everything you need. Fridge in the room is handy, and the room has all the modern technical needs. The breakfast was great for Covid times and ease to eat in the car on the way to the parks. Food and OJ in a box. Simple and easy. We partly booked because it also had a gym (which we haven’t ended up using yet!) Good value for money. Would definitely recommend and stay here again!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank lukewhitehouse1000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 16 April 2021

Thank you for choosing TRYP By Wyndham Orlando and sharing your awesome feedback. We're thrilled you and your partner are having a fantastic stay, and we trust you've been enjoying some much-needed rest after busy days at the parks. If there's anything else you need throughout the rest of your stay, please don't hesitate to contact our front desk staff. Thanks for your time, and have a phenomenal trip.

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