Thank you for taking a moment to share your concerns as it gives us the opportunity to address them. For our guests' convenience, we do have a variety of rates available when making a reservation, and as you mentioned, some of these are listed as non-refundable rates. We're sorry that this policy caused an inconvenience for you.
In the future, we do always recommend booking directly with the hotel as this gives us more control over amending reservations and assisting in matters such as these.
On behalf of our entire team, we hope that when you do get the chance to visit Orlando, you have a wonderful time."