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Mercedes V

The worst customer service and follow their own commitment to customer - (Service isn’t just a curtesy its a commitment)

1.0 of 5 bubblesReviewed 10 Mar 2021
I booked a room today 03/10 at 11:22am and at 11:23am I sent Expedia a message that I had booked the room with the wrong dates and the rate was non-refundable. They were nice and contacted the hotel to do an exception and the Expedia agent told me the hotel REFUSED TO DO DO, exact words from the agent. I called the hotel myself and right away the person that answered had a horrible attitude just answering my question to how are you? . Then I explained everything and he says MAM YOU NEED TO GO BACK TO EXPEDIA AND BOOK ANOTHER ROOM WITH THE CORRECT DATES THAT'S ALL. I asked him but I will lose my money, he says: WELL I CANT TO ANYTHING ELSE OKAY! I understand the room was non-refundable but this happened within minutes and all I wanted was my dates changed. I have worked in hospitality before and I know they have the power to help customers with this issue, even the Expedia agent knew about it. If I had called days after this accident or tried to take advantage of the hotel I would have understood this treatment but when this is happening within minutes I don't understand why they couldn't provide me with a simple customer service request and the horrible attitude.
Date of stay: March 2021
Room Tip: Find another hotel that actually cares about your needs
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Diana Saumell, General Manager at Tryp By Wyndham Orlando, responded to this review
Responded 11 Mar 2021
Thank you for taking a moment to share your concerns as it gives us the opportunity to address them. For our guests' convenience, we do have a variety of rates available when making a reservation, and as you mentioned, some of these are listed as non-refundable rates. We're sorry that this policy caused an inconvenience for you.
In the future, we do always recommend booking directly with the hotel as this gives us more control over amending reservations and assisting in matters such as these.
On behalf of our entire team, we hope that when you do get the chance to visit Orlando, you have a wonderful time."
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews bunk beds hotel exceeded my expectations recommend this hotel clean property beds are super comfortable family room great hotel quick weekend the general manager great stay sea world diamond member room was spacious quiet area only stayed one night our room was not ready la quinta
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Reviewed 4 February 2021

We had a very good trip and enjoyed all the facilities. The lobby was very modern and the staff was friendly. The pool area was good to relax every couple of hours and had a beautiful bar. Unfortunately the gastrobar was closed as well as the breakfast but the library was open as well as the rest of the hotel. The gym was super nice and used by only one customer at the time to allow for desinfection. We will be back soon !!

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ruizericg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 5 February 2021

Thank you for staying with us at TRYP By Wyndham Orlando. We're delighted that our property could provide everything you needed to enjoy your stay with us. We're glad that you loved our pool and fitness center, and we look forward to welcoming you again the next time business brings to back to our neck of woods.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2021

Great place to stay for the price. We have stayed here on 3 separate small trips over the past month and had excellent experience each time. Would highly recommend. Also had great view of the New Year’s Eve fireworks that sea world set off.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank tsmith3695
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Saumell, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 2 February 2021

Dear tsmith3695,

What a great feeling to know you continue to choose TRYP Orlando. And a special view of those NYE fireworks at SeaWorld to boot! We love our close proximity to not only SeaWorld but all of the parks because is attracts great guests like yourself. We appreciate your loyalty and look forward to your next visit.

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Reviewed 28 January 2021

The hotel was nice, clean and very well kept! We stayed for 2 nights in the family suite and loved it! Very nice spaced for a family of 5. Will definitely be returning each time we go to Orlando. Staff was friendly and check in was quick!

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank ashleyy1126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Saumell, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 2 February 2021

Dear ashleyy1126,

Thank you for your review! The TRYP Orlando loved having you here We appreciate the feedback and look forward to being your go to hotel when visiting SeaWorld, Universal and Orlando.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2021

Great hotel! Brand new, clean, spacious rooms, slept like a baby. Perfectly located on international drive. Near convention center. The staff is friendly. Wish the bar was open but due to Covid regulations they haven’t been able to.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank juangabrielmoreno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Saumell, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 25 January 2021

Dear juangabrielmoreno,

Thank you so much for your review! We love hearing from our guests who stayed at our brand new TRYP Orlando hotel! We appreciate you taking the time to share your experience with others and we hope to see you again soon.

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Reviewed 20 January 2021

Loved the hip and cool brand design, excellent location and great amenities. Highly recommend checking out this hotel when in the Orlando area whether on business or leisure. The staff went above and beyond to make sure our stay was top notch.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank uga932021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Saumell, General Manager at Tryp By Wyndham Orlando, responded to this reviewResponded 20 January 2021

Dear uga932021,

Thank you so much for your great review of our brand new TRYP Orlando hotel. We appreciate you sharing the good word about us and hope to see you again.

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