Checked in fast and very efficient hotel is spectacular !!! Only small issue was on our part my family packed a lot of luggage to say the least so we needed to switch to a larger room Donna at the front desk was unbelievable yeah I truly no words on how accommodating she wasswitched my room within minutes my luggage and my family was in another room with in 20 minutes cheers to Donna for making us comfortable and and stress free Donna rocks ty :)
Thank you for your glowing review of Holiday Inn Resort Orlando Suites-Waterpark and especially your kind words about our staff member, Donna. It is wonderful to hear you enjoyed your stay and our staff exceeded your expectations. We will be sure to pass along your comments and hope to see you again soon!
We checked in on a Monday evening around 8pm and had to wait over 20minutes to get our room as they did not have a full kitchen one "with plates", when I said it would be ok for now they committed to delivering the plates the next day. Well that did not happen. After calling again we had 4 plates delivered, no bowls, when requested bowls we got 4 disposable (paper) bowls... these were never replenished... the coffee/insulated cups also were not replenished for 2 days and the plastic cups could not hold the coffee.... coffee availability was a sore spot this trip.
In addition to that, we were hoping that we could get a ride to the Disney parks with their shuttles, we were then told that we had to reserve (separate area to front desk) and when I went over there they had "no more available spots". As we had a car it was not a big deal but I imagine if other families are relying on this service they might need to rethink it.
The elevator in Bldg 4 which was were we were staying was out of service, no big deal as we were on the 2nd floor but for people with more luggage or higher floors could be an issue. We were there Mon-Fri and it never got repaired while we were there.
By the second day, we realized they never replenished the caffeinated coffee K-cups, we went searching for some, (front desk did not have any) and ended up having to buy coffee at the Marketplace. Middle of the day some gentle soul from housekeeping was able to provide 4.
On the 3rd day we ran out of [the single roll of] toilet paper. They never left any extra rolls (???) we called the front desk and they took about 30minutes to deliver one but my husband was able to grab one from some housekeeping cart in one of the hallways before that.
On the positive side:
Place was clean
Amenities around the pool were good (bar, restaurant) towels and lifejackets available as well
The Lakeside cafe catered to gluten-free diets! One of the main reasons we needed a kitchen as breakfast is a challenge for us but we had a great dinner there, the prices at the cafe were very reasonable.
On site laundry ($3.50 wash $3.50 dry and takes credit cards so no coins needed)
There is plenty for the kids to do between the two pools plus the waterpark area and the arcade. The also have some organized activities like trivia and such and you get a calendar at arrival.
Housekeeping staff was always willing to help out when asked though apparently they must keep the coffee pods on lockdown as those were hard to get!
While it was not the worst experience ever, I would not consider this place for any future stays. Not sure if the supply chain was at fault for the lack of basic necessities (no dish towels in the "kitchen"??) or if it was a management issue or lack of enough time per room, either way, if you do stay here, lower your expectations.
Though we are glad you enjoyed some aspects of your visit, such as our pools, activities, and restaurant, we are sorry to hear you were disappointed in your stay. Please accept our sincere apology for the wait at check-in and that we fell short when it came to restocking your room. Your feedback is valued as we look for ways to improve our guest experience. We hope you will reconsider staying with us again, as we are confident we will be able to provide you a higher level of service.
Good Resort for kids. Clean place and outstanding customer service. Reasonable prices for families with kids. Clean and have restaurants inside the resort. Strongly recommend for kids. Pool is clean and the water park is amazing.
We at Holiday Inn Resort Orlando Suites-Waterpark appreciate your high rating and are delighted you had an outstanding stay. It is great to hear you found our resort family friendly and enjoyed our amenities such as the pool, waterpark, and restaurant. We are glad you enjoyed yourself and hope to see you again soon!
We enjoyed our stay here very much. The on-site amenities are great. We spent a ton of time in the pool area. Early February invites some cooler days that require lots of sunshine to enjoy the pool, so the early morning and mid/late afternoons were not ideal, as the hotel itself blocks the sun from lots of spots in the waterpark area. The pool was nice and warm, and the hot tubs nice and hot, so we spent a lot of time in those. The kids waterpark area was not heated at all, which was a huge bummer. The water was incredibly cold, so my kids were not able to enjoy the main attraction for more than a few minutes at a time before they'd have to break and warm up in the heated pool. I cannot fathom why they wouldn't heat the water in that area. From what I understand, in peak weather times, the water is nice and warm, but definitely not when we visited. We had several 80 degree days, but that water was still far too cold.
The Oasis pool area was nice to enjoy because it was much closer to our room. I'm guessing the bar area there is open during peak season, but it was closed when we were there.
The workout room is very small and basic. Good enough for a workout, but not much to offer for variety, and I could see it being annoying to attempt to utilize if there were other people there when I was working out.
The room itself was great. It was clean, and just about all you'd need for a hotel room. Bunk beds were great for the kids. Not sure why, but the room was only cleaned on one of our three days there. No biggie, but it's always nice to come back to a room that's cleaned up with beds made, and that was only done on our first day.
The included breakfast was excellent! We also didn't know ahead of time that kids eat free in the restaurant at night, so that was another added bonus. We didn't want to have all of our meals there, so we only did that one night, but it was great to be able to have a less expensive dinner on-site.
Customer service was great. At check in the timeshare folks on the other side of the lobby try very hard to nail you down for a presentation for some free gifts. Sometimes I'm up for that, but not interested when I'm with my 4 kids--there's no way we'd be able to make it through a timeshare presentation with them there, even if they do have a little kids area. They were pushy, which I don't like. I just told them no a few times and walked away. We did interact with a few other guests who got some nice perks from sitting through the presentations (Sea World tickets), but she mentioned it took almost 4 hours from when she left to when she got back.
We'll definitely stay here again when we're in Orlando. Took a star off the rating because of the frigid kids waterpark area water--when you use that picture to entice folks, but don't heat the water, there's bound to be many many disappointed children (and parents) if they aren't visiting in the summer months.
Thank you for your positive review of Holiday Inn Resort Orlando Suites-Waterpark. We are delighted you had a pleasant stay and enjoyed our many amenities and activities. It is wonderful to hear you were pleased with our Oasis pool and hot tub, though we are sorry the waterpark water was cold when you visited. Your feedback is valued and we apologize for the inconvenience. It would be our pleasure to welcome you back the next time you are visiting Orlando!
Very accommodating! Donna Smith has been a pleasure and always there if we need anything. Great place, the kids are having fun! 2 pools, water slides, poolside games. Spacious rooms. Everyone is so friendly and asks if we need anything!
We are over the moon to read about your stellar stay with us at the Holiday Inn Resort Orlando Suites-Waterpark, and I cannot wait to share your compliments with our impeccable staff, especially Donna! I am glad you had time to check out all of our fun amenities and activities poolside, and we hope you return so that we can impress you further in the future!
