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gregorylawson

Room wasn't even ready

1.0 of 5 bubblesReviewed 11 Sept 2021
I booked a room weeks in advance and when I arrive to the hotel all the way from NYC, my room isn't even ready and I had to settle for a room that wasn't even what I booked and didn't have enough beds.
Date of stay: September 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khadijah Howell, Guest Services / Front Office at Hyatt House across from Universal Orlando Resort, responded to this review
Responded 11 Sept 2021
Your feedback is greatly appreciated. Thank you!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 September 2021

Beautiful property, spacious rooms, feels like a vacation home. Location is truly accross from Universal, great breakfast , the pool area when all is open will be very cool.
Service was great, clean, all you are used to expect from Hyatt.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Ana Maria R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khadijah Howell, Guest Services / Front Office at Hyatt House across from Universal Orlando Resort, responded to this reviewResponded 11 September 2021

Your feedback is greatly appreciated. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021

We decided to try this hotel since the rate was good and The reviews were good on hotels.com. We arrive later in the afternoon and check in was quick and speedy the service desk told us about the parking fee and how much we would get back. The room was super clean and the beds were very comfy. We tried out the hotel bar and pool/lounge area and absolutely loved it this is a newer hotel that’s only about three years old it’s literally right across the street from Universal Orlando and will definitely be looking to stay here again in the future.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank MrMrsAdventure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khadijah Howell, Guest Services / Front Office at Hyatt House across from Universal Orlando Resort, responded to this reviewResponded 11 September 2021

Your feedback is greatly appreciated. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2021

I love this place the cleanliness was beautiful the only thing is the breakfast is grab and go I would love to see more varieties but everything else was beautiful great experience I traveled with my kids and I couldn’t ask for more they even have a laundry room which is great

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mayriama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khadijah Howell, Guest Services / Front Office at Hyatt House across from Universal Orlando Resort, responded to this reviewResponded 11 September 2021

Your feedback is greatly appreciated. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2021

The hotel was very nice and clean. I had everything I needed in the room. Loved the kitchenette.Very wonderful and well mannered staff. It was close to universal world and you can get tickets and free shuttle to and from the hotel to universal studios. I Was very impressed. I honestly have no complaints.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mayani_7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khadijah Howell, Guest Services / Front Office at Hyatt House across from Universal Orlando Resort, responded to this reviewResponded 28 August 2021

Your feedback is greatly appreciated. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2021

We loved our stay at Hyatt house! The room was spacious and extremely clean. The staff was very friendly and extremely helpful. The breakfast was tasty. And it was super close to all the parks and CityWalk. We would definitely stay here again and recommend to others.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Amberfid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khadijah Howell, Guest Services / Front Office at Hyatt House across from Universal Orlando Resort, responded to this reviewResponded 28 August 2021

Your feedback is greatly appreciated. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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