Super fluffy pillows and a clean comfy bed. Spacious room and very friendly staff! Definitely recommend, can’t miss out on their cookies! Be it a regular or a hilton honors member (which you should sign up for) you’ll have a wonderful experience here with lot of amenities
Thank you for staying with us at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We’re thrilled you enjoyed the fluffy pillows, clean bed, spacious room, and friendly service. It’s wonderful to hear our cookies made your visit special. We appreciate your recommendation and look forward to welcoming you back soon!
My son(12) and I stayed here as a last vacation before the start of school. We took the Brightline from Miami and took an Uber here. As described, the hotel is within walking distance to Universal studios . The pedestrian bridge and walking path are right across the parking lot. There is also a shuttle to/from Universal that you can reserve. We did both- walked and used the shuttle . We paid a little extra to have breakfast included and it really surpassed all expectation. The buffet was varied ( even had an omelette station) and the staff was spectacular! The rooms were spacious and had excellent amenities m. The warm cookies at check-in ( you can get daily) were a welcome treat. The elevators did go down briefly but the staff worked to get people up/down with the service elevators. We walked since we were on 10. My son and I both give this hotel a thumbs up!
Catherine, we’re delighted you loved your experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It's wonderful to hear that you and your son enjoyed the convenient location and had a great start to your day with our breakfast buffet. Our team is thrilled to have made your stay comfortable, and we're glad you appreciated the warm cookies at check-in. Please visit us again soon!
I stayed here July 29-Aug 3 for a conference. I will never stay here again. The first room I was in smelled like smoke and then we found roaches crawling in our bathroom. We requested to move which was an inconvenience because our 2 grandmothers were in a conjoined room next to us. The next room had some plumbing issues regarding the tub, but at this point I was sick of complaining. The elevators are extremely slow, I had to have my keys reset several times, and the front desk lines were awful wait times. We always use Hilton properties for business and personal travel,but this has been the worst. I was suppose to be sent some points and I’ve yet to receive those. I have not been compensated for the roaches in my room or for having to move rooms in the middle of the night, packing up a week of clothes and belongings. Disappointed is an understatement!
Rickeda,
It is concerning to hear about the issues you encountered during your stay. The comfort and satisfaction of our guests are top priorities. The comments regarding your accommodations and the delays at the front desk have been noted. The team strives to provide efficient service and will review the processes to ensure a smoother experience for our guests in the future.
Regarding the points you were expecting, please reach out directly to discuss this further. Your loyalty to Hilton properties is highly valued, and we want to address your concerns adequately.
Hotel room is great. Very spacious and clean. Definitely would return. And so close to Universal and free shuttle service. And the staff is so friendly!!!! If you have military tickets that you need to scan in and trade for paper tix then they have a desk to do so. Also Starbucks on property!! As well some food places
S4602TStraceyt, thank you for staying with us at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. We're thrilled you found the room spacious and clean and enjoyed the convenience of our location and amenities. It's great to know our team made such a positive impression. We're looking forward to welcoming you back!
I've stayed at lots of Doubletree hotels as I love their warm cookies. However, this one was THE worst!
The first room they gave us smelled strongly of mildew. We tried to ignore it, but you could hear water dripping behind the AC unit, and it was obvious there was water damage creating the smell. After staying one night in the room and all of us becoming increasingly unwell (headaches and sniffles starting), I asked to change rooms. We were moved to a new room which also had a moldy smell, albeit much less pronounced. As we were only there for three nights, and moving rooms was cutting into our time and enjoyment, we toughed it out and avoided the room as much as possible. We always felt fine while outside, but as soon as we returned to our room, we became ill again.
Given that this hotel seems run-down and needs so much improvement, is priced comparably to other hotels, and is almost a mile from Universal Studios, do yourself a favor and stay elsewhere.
adA7171FU,
It is regrettable that your experience did not meet your expectations. The team takes such feedback seriously and strives to maintain high standards. Efforts are always made to ensure each guest has a comfortable and pleasant stay. Thank you for taking the time to share your thoughts.
