We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jasmine B

Hotel Good

4.0 of 5 bubblesReviewed 26 Apr 2021
My stay at this hotel was nice! My children and I enjoyed the restaurants on site for breakfast and lunch. Very close to universal studios.the only thing I did not like is that house keeping would not come to the room to clean at all. Only once you checked out.
Date of stay: April 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this review
Responded 3 May 2021
Thank you for your review. We are happy to hear that you enjoyed your stay overall. We apologize for the inconvenience of our limited housekeeping service, however we are hopeful services will return to normal soon. We hope to welcome you and your family back again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$314
  • Tripadvisor
    $316
  • Priceline
  • Skyscanner.com
    $314
12.3 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
$486
Fully refundable
No prepayment needed
  • Priceline
  • Skyscanner.com
    $389
  • Hotels.com
    $477
12.0 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
Brighter, Bolder Lagoon Pool & Waterpark
$246
  • Priceline
    $236
  • Skyscanner.com
    $225
  • Expedia.com
    $237
14.5 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
A 10-acre lake with fountains is surrounded by a walkway that connects the Wyndham Grand Orlando Resort Bonnet Creek with surrounding Club Wyndham resorts and their pool amenities.
$439
Fully refundable
  • Skyscanner.com
    $359
  • Trip.com
  • Priceline
15.4 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
$373
Fully refundable
Get rewarded with One Key
  • Skyscanner.com
    $304
  • Hotels.com
    $374
  • Vio.com
19.5 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
$283
Fully refundable
Go to your Happy Price
  • Skyscanner.com
    $263
  • Expedia.com
    $287
  • travelup.com
    $349
19.0 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Pool
Restaurant
$271
Fully refundable
  • Skyscanner.com
    $215
  • Expedia.com
    $278
  • Hotels.com
    $278
3.2 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
$514
Fully refundable
  • Skyscanner.com
    $513
  • Vio.com
    $503
  • Official Hotel
    $559
23.0 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Pool
Transportation
$389
  • Sheraton.com
    $390
  • Expedia.com
    $381
  • Priceline
16.0 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Pool
Restaurant
$217
  • Skyscanner.com
    $217
  • ZenHotels.com
    $175
  • Trip.com
22.8 km from DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
Free Wifi
Free parking
View more hotels in Orlando
Reviews (2,132)
Filter reviews
2,132 results
Traveller rating
1,005
543
303
126
155
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,005
543
303
126
155
Show reviews that mention
All reviews american grill double tree universal view warm cookies diamond member minute walk ale house universal orlando walking distance universal city walk free shuttle fire pit breakfast buffet parking fee hot tub shuttle service upon check
Selected filters
Filter
Updating list...
322 - 327 of 2,132 reviews
Reviewed 26 April 2021

The rooms were somewhat not as clean and there was a foul smell. The valet parking was awesome and the platform was awesome. The entrance was overcrowded. Also the pool looked dirty and so did the jacuzzi.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank taeshatamara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 26 April 2021

Thank you for choosing to stay with us. We are disappointed to hear that you stay did not meet expectations. Your comments will be shared with our housekeeping management team. While we wish you had a better experience, we appreciate the feedback, as it will help us improve our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2021 via mobile

Really disappointed with my stay. When we arrived at our room, we notice that the windows were blurry, the TV didn’t work, and there was no fan in the bathroom. Off to a rough start. Then, on the first morning, we were disappointed to learn that, despite the relatively high price of our stay, breakfast was not included. That was ok though. We got breakfast at Dunkin on our way to the parks each morning. The elevators were extremely small and often out of service. This is a problem when there are several people that need to get to their rooms which could be anywhere from the 3rd floor to the 16th. What I cannot accept is that we received a bill that was $161 higher than we expected for our 7-night stay because apparently parking costs $23.00/night. They did not disclose this fee anywhere on the general details on Hotels.com and they never told us about it at the front desk. So my $596 stay became a $768 stay. I would not have a problem with paying to park if it was prominently advertised on the listing. But this came as a total surprise and we are very upset. We will not be staying at Hilton properties in the future. I have had a very poor experience.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank thachers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 26 April 2021

Thank you for your feedback. While we are disappointed to hear that you were not happy with your stay overall, we appreciate the feedback as it will allow us to work on resolving the issues you mentioned. We understand your frustration regarding the unexpected parking fees. Please be aware that parking fees are displayed at time of booking and at the entrance to the secured parking area. Despite this, we hope you will give us another chance in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021

Yup it’s a Hilton hotel. Nothing special. It is pretty much the same experience you get at every other Hilton property. Average as average can be. The same amenities you would find at any other Double Tree (pool, gym, dining). Honestly, the biggest change since Covid is they’ve decided to cut costs by cutting the services you actually receive during your stay (I.e. housekeeping).

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank rookebj193
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 26 April 2021

Thank you for staying with us. We are sorry to hear that your stay was less than exceptional. We understand your frustration regarding the limited housekeeping service we are currently offering. We hope to get back to normal soon and welcome our guests with the warm and memorable customer service they have grown to expect from our hotel. We hope you will stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021

Stay here it was so awesome we stayed on the 18th floor and view of universal and it was awesome I wish we stayed here more then 2 night so close to universal you can walk and it’s a awesome price and clean and Beautiful inside and the staff are extremely helpful and nice!

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 560florida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 26 April 2021

Thank you for the kind words and for choosing our hotel. We are happy to hear that your stay was great. We look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2021

Felt very welcomed when he got there. The cookies always help :) room was great and we loved the pool side bar and little gelato shop. Always stay here when visiting universal. We will be staying here again next time.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank marcythigpen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 20 April 2021

We are delighted to hear that you enjoyed your stay and the amenities we offer here at the DoubleTree by Hilton at the Entrance to Universal Orlando. We appreciate your positive feedback and look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews