Very pleasant. All staff were friendly and helpful. A lot of food options - quick and sit down. Nice size pool and spa (awesome). Rooms were clean and pleasant. Great view. Great blinds to block out sun. Close to universal studios but still exhausting walking to and from each day and was unable to get on shuttles do to capacity limits.
Wow, what an amazing review! Thank you for choosing our hotel and sharing your experience. We are always happy to hear positive feedback as it shows our staff's efforts in offering exceptional service is appreciated. We hope to welcome you back to our hotel again in the near future.
Hotel was very good deal, good location, very nice and clean. Had to call customer service prior to stay and that experience was horrible which is the reason for the service rating. The people at the actual hotel were great.
We are happy to hear that you had a nice stay at our hotel. We apologize for the inconvenience you experienced with Hilton's customer service, but are glad our staff made a positive impact on your stay. We look forward to welcoming you back again in the future.
Customer service was amazing and the hotel was very clean. The location was perfect for visiting universal studios. My only issue was there was no microwave in the room. Will be staying again on my next trip.
Thank you for the positive rating and kind comments. We are glad to hear that you had a great stay and we look forward to welcoming you back on your next trip.
We were welcomed to this hotel by one of the most pleasant Hotel staff members I’ve ever met, I believe his name was Brian. Of all the hotels and resorts and stayed at last month, this was easily the cleanest. We enjoyed two complementary drinks, the refrigerator at the front desk was also stocked. The pool was very nice, as was the hot tub. My only two things that would make it better are opening of the pool sidebar bar, and extending their pool hours themselves.
Thank you for choosing to stay with us. We are happy to hear that Brian made such a positive impact on your stay. We also appreciate the kind words and suggestions. We look forward to welcoming you back again soon.
House keeping is only available if you request it 24 hours ahead. They do not disclose this information ahead of time and before your trip.
Would expect more of a heads up before your travel arrangements .
Thank you for choosing to stay with us and offering valuable feedback. We will work harder to communicate our temporary service changes with our guests. We hope you enjoyed your stay otherwise and hope to welcome you back again in the near future.
