Hotel was very good deal, good location, very nice and clean. Had to call customer service prior to stay and that experience was horrible which is the reason for the service rating. The people at the actual hotel were great.
1,018
546
307
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Jennifer R
Visit Universal studios
Reviewed 9 Apr 2021
Very pleasant. All staff were friendly and helpful. A lot of food options - quick and sit down. Nice size pool and spa (awesome). Rooms were clean and pleasant. Great view. Great blinds to block out sun. Close to universal studios but still exhausting walking to and from each day and was unable to get on shuttles do to capacity limits.
Date of stay: April 2021Cleanliness
Service
Sleep Quality
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DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this review
Responded 20 Apr 2021
Wow, what an amazing review! Thank you for choosing our hotel and sharing your experience. We are always happy to hear positive feedback as it shows our staff's efforts in offering exceptional service is appreciated. We hope to welcome you back to our hotel again in the near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,160)
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357 - 362 of 2,160 reviews
asch600
1
Date of stay: April 2021
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 20 April 2021
We are happy to hear that you had a nice stay at our hotel. We apologize for the inconvenience you experienced with Hilton's customer service, but are glad our staff made a positive impact on your stay. We look forward to welcoming you back again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
d0minique130
1
Customer service was amazing and the hotel was very clean. The location was perfect for visiting universal studios. My only issue was there was no microwave in the room. Will be staying again on my next trip.
Date of stay: April 2021
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 20 April 2021
Thank you for the positive rating and kind comments. We are glad to hear that you had a great stay and we look forward to welcoming you back on your next trip.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LJVice
Winchester, Virginia
11
We were welcomed to this hotel by one of the most pleasant Hotel staff members I’ve ever met, I believe his name was Brian. Of all the hotels and resorts and stayed at last month, this was easily the cleanest. We enjoyed two complementary drinks, the refrigerator at the front desk was also stocked. The pool was very nice, as was the hot tub. My only two things that would make it better are opening of the pool sidebar bar, and extending their pool hours themselves.
Date of stay: March 2021
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 20 April 2021
Thank you for choosing to stay with us. We are happy to hear that Brian made such a positive impact on your stay. We also appreciate the kind words and suggestions. We look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BlancaN
Cancun, Mexico
52
via mobile 
House keeping is only available if you request it 24 hours ahead. They do not disclose this information ahead of time and before your trip.
Would expect more of a heads up before your travel arrangements .
Date of stay: April 2021
Ask BlancaN about DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 20 April 2021
Thank you for choosing to stay with us and offering valuable feedback. We will work harder to communicate our temporary service changes with our guests. We hope you enjoyed your stay otherwise and hope to welcome you back again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sameerbashadi
Sunrise, Florida
1
There is a daily $25 parking fee. This is not disclosed at the time of booking. The hotel lobby is nice however be aware the rooms are dirty and in dire need of renovation. The carpets are dirty, rooms smell like mold.
Date of stay: March 2021
Review collected in partnership with DoubleTree by Hilton
Ask sameerbashadi about DoubleTree by Hilton Hotel at the Entrance to Universal Orlando
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DT Universal Orlando, Guest Services / Front Office at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando, responded to this reviewResponded 20 April 2021
We are sorry to hear that your stay did not meet expectations. We will share your concerns with our housekeeping department. We understand your frustration regarding the extra expense of parking, but please be aware that parking charges are displayed at time of booking and at the entrance to the secured parking area. We hope you will give us another opportunity in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC