We were welcomed to this hotel by one of the most pleasant Hotel staff members I’ve ever met, I believe his name was Brian. Of all the hotels and resorts and stayed at last month, this was easily the cleanest. We enjoyed two complementary drinks, the refrigerator at the front desk was also stocked. The pool was very nice, as was the hot tub. My only two things that would make it better are opening of the pool sidebar bar, and extending their pool hours themselves.
Thank you for choosing to stay with us. We are happy to hear that Brian made such a positive impact on your stay. We also appreciate the kind words and suggestions. We look forward to welcoming you back again soon.
House keeping is only available if you request it 24 hours ahead. They do not disclose this information ahead of time and before your trip.
Would expect more of a heads up before your travel arrangements .
Thank you for choosing to stay with us and offering valuable feedback. We will work harder to communicate our temporary service changes with our guests. We hope you enjoyed your stay otherwise and hope to welcome you back again in the near future.
There is a daily $25 parking fee. This is not disclosed at the time of booking. The hotel lobby is nice however be aware the rooms are dirty and in dire need of renovation. The carpets are dirty, rooms smell like mold.
We are sorry to hear that your stay did not meet expectations. We will share your concerns with our housekeeping department. We understand your frustration regarding the extra expense of parking, but please be aware that parking charges are displayed at time of booking and at the entrance to the secured parking area. We hope you will give us another opportunity in the future.
Rooms need updating, the beds were bad. Mold in the bathroom. Odd smell when the air ran. Carpeting had stains and a large burn/melt spot. Website showed a Starbucks on site which was no longer there.
We are disappointed to hear that your room conditions were below expectations. We value your feedback and will share your comments with our housekeeping team. We apologize for the inconvenience of our Starbucks being temporarily closed. We hope to reopen it as business recovers from the pandemic. We hope you will give us another chance in the future.
I stayed at the DoubleTree at the Entrance to Universal Studios for 4 nights. I’m a Hilton’s Honor Gold member and I booked 2 rooms with points. I always get room upgrade as a Hilton gold member but I was denied at this hotel. I didn’t feel welcome and the staff are not very friendly. The only time I see a smile is when the lady tried to sale me a vacation package. The free continental breakfast is limited to only one choice so I order other entries and got 50% off. The breakfast is $17 and they’re very slow. Vinh is a very nice waiter and he took great care of our table. We went to Ihop next door the next day, it’s much better and cheaper.
This hotel is 15 min walk to Universal Studios, the rooms are clean, comfy beds and good views. $10 Uber to universal if you don’t like walking. They have the shuttle but it’s pretty much useless cos you have to wake up early every morning to book your spot, otherwise it’s always full. The shuttle is managed by universal studios and not the hotel, but it is still a negative thing about staying here. The arcade room is very old and we didn’t use the swimming pool.
Overall, this hotel is cheap and a good value if you’re going to universal studios, but don’t expect too much. They’re just ok.
Thank you for your review. We are glad to hear that you had a good stay overall. We appreciate the candid feedback as it helps us improve our services. We will share your comments with our management team and work hard on improving the issues you experience. We hope to welcome you back again in the future.
