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Connector565447

Do not stay here

1.0 of 5 bubblesReviewed 13 Jul 2021
Too expensive to stay in such a small room. My daughter was sick so we left a park early. Got her settled and heard a clicking sound and not a knock. Then the maid opens the door and walks in. NOT COOL. Called the front desk and they Said they do it every day and it is allowed for visual inspection. SUPER CREEPY. I do not feel safe, happy and wishing could leave. Stay off site. You can get busses to the parks from other hotels. This is not worth the price or the treatmenr.
Date of stay: July 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disney Social Reviews, Owner at Disney's All-Star Movies Resort, responded to this review
Responded 14 Jul 2021
Thank you for taking the time to write a review on your recent stay at Disney's All-Star Movies Resort. I'm sorry to read about the frustrations that you experienced during your visit and want to assure you that the safety of our Guests and Cast Members is a top priority. Please know I completely understand your concerns and I will be sharing your feedback with all the appropriate Leadership teams.

Thank you again and I truly hope you will give us another opportunity to welcome you again and demonstrate the true Disney difference.

Betty
Disney Social Reviews
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 July 2021

Door bellman people were great. They moved our luggage for us which was awesome, even put our refrigerated items in the fridge for us too. The room was clean, the bed was comfortable, the a/c could not keep up too well though.

Using a phone to unlock door did not work, had to go all the way to the front desk, wait in a long line to get a key.

Date of stay: July 2021
    • Location
    • Cleanliness
Thank sont2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disney Social Reviews, Owner at Disney's All-Star Movies Resort, responded to this reviewResponded 14 July 2021

It sure sounds like your recent visit to Disney's All-Star Movies Resort was a real blockbuster hit! It's wonderful to read that from the moment you arrived to when you checked out, our Cast Members, especially our Bell Services team, made you feel right at home. Although your visit was certainly filled with pixie dust and magical moments throughout your stay, I'm sorry for the challenges you experienced with the My Disney Experience app. I apologize for the frustration this caused on your day, but I am happy to read that our Cast were able to assist right away to ensure your visit was stress-free.

Thank you for the opportunity to read about your stellar visit. We can't wait to roll back out the red carpet for you and your family again real soon!

Zoey
Disney Social Reviews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2021 via mobile

The All Star Movies resort isn't the nicest resort in Disney World, but it is one of the cheapest places to spend the night on property. At $187 per night, I wasn't too upset. Sure, my room faced a garden and was in the back of the resort and no where near a pool, but the resort isn't a huge one, so it wasn't a big deal. The murphy bed to save space in the room wasn't uncomfortable and was kind of cute. I'm not
a fan of the toiletries being in pumps that are locked onto the shower wall. That's just weird. I miss the days of individual soaps and shampoos. Also, I needed a daily housekeeping check to replenish towels which never seemed to dry in the Florida humidity, but no one from housekeeping ever came into my room. Which means the garbage piled up and we ran out of towels. I know, COVID, but just some clean towels would have made all the difference. Not a place I will push to go to again, but I'm not opposed to another short stay while waiting for my favorite resorts to open.

Date of stay: July 2021
Trip type: Travelled with family
2  Thank ImpossibleGurl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2021

The worst hotel i have ever been to in my life.
In three days they did not change the towels or clean.
The customer service does not answer the call
In checking they do not give any important information.
I do not recommend this hotel.
The restaurant dirty all the time.
We left the day before, we prefer to leave that place
Horrible experience for my family
Room 2704 building 2

Room tip: I do not recommend this hotel.
Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank Erneapa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disney Social Reviews, Owner at Disney's All-Star Movies Resort, responded to this reviewResponded 1 July 2021

I appreciate you stopping by to leave a review about your recent stay at Disney's All-Star Movies Resort. I sincerely apologize for any hiccups that you experienced during your visit but was happy to see that you were able to speak with our Front Desk and they were able to explain current operations and get you situated with necessary .

Again, I apologize for any disappointments and truly hope that you'll consider trying another one of our Resort hotels in the future.

Betty
Disney Social Reviews

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Reviewed 29 June 2021 via mobile

I stayed one night with just my mom and I as a little getaway. We had a wonderful time, even with the rain! I would happily stay here again if we were planning on just going to Magic Kingdom or Animal Kingdom! Or if I was by myself or with friends if we were going to epcot or Hollywood studios, just because my mom does have back problems and the walk from the bus to world showcase can be rough on her...

Room tip: Mobile order your food
Date of stay: June 2021
Trip type: Travelled with family
2  Thank daniellecd92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disney Social Reviews, Owner at Disney's All-Star Movies Resort, responded to this reviewResponded 29 June 2021

I'm so happy to hear that you and your mom enjoyed your stay with us. I appreciate you sharing the great tip regarding Mobile Order on the My Disney Experience app. This feature has certainly made it effortless to plan meals and place your orders, and it's such a time saver as well! I hope you and your mom will come back and visit us again soon, Danielle.

Quinn
Disney Social Reviews

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Reviewed 26 June 2021 via mobile

Clean and comfortable rooms. Beds were comfortable. Looked nice and basic, can’t think of anything else we could have needed, asked once to bring extra coffee and they did. Coffee tasted horrible though. Table pulled down to a bed, easy and perfect for whichever you need to use it for. Fun spots outside for the kids and arcade inside. We got pizza dinner- came with Caesar salad and breadsticks, big serving and tasted good. Convenient check in and check out.

Date of stay: June 2021
Trip type: Travelled with family
1  Thank joymarie1986
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disney Social Reviews, Owner at Disney's All-Star Movies Resort, responded to this reviewResponded 26 June 2021

Thanks for stopping by to leave your fantastic review! Disney's All-Star Movies Resort is the perfect place for anyone who wants the starring role in their vacation. This Resort has recently reimagined its rooms that offer enough space for the whole family and our larger-than-life characters sprawled throughout make you feel like you stepped right into one of our classic films.

I want to apologize for the disappointing coffee. I understand the need for a good cup of coffee to start the day and I'm sorry that our in-room offering wasn't the magical cup you needed for that morning jolt of energy. I will be sure to share this with the Resort's Leadership team.

I hope we will be welcoming you back again real soon.

Betty
Disney Social Reviews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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