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Reviews (1,964)
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Reviewed 3 weeks ago via mobile

I want to thanks the resort for the attention, especially to Ingrid C, who was in charge of our room service and everything was very clean, and we have always what we need. I would definitely go back to the hotel

Date of stay: April 2021
Trip type: Travelled with friends
Thank Andre_c23456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Manzie, Guest Services / Front Office at The Grove Resort & Water Park Orlando, responded to this reviewResponded 2 weeks ago

Thank you for selecting The Grove Resort & Water Park Orlando for your recent vacation. We are thrilled to read how pleased you were with our clean resort and friendly team members. Ingrid will be happy to hear that her efforts are being recognized. We look forward to welcoming you back with us again soon.

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Reviewed 3 weeks ago via mobile

This was our first stay at the Grove. The room is beautiful. Very nice and spacious. Jaime at the front was so through, polite and very helpful! We will definitely be coming back for a longer stay next time.

Date of stay: May 2021
Trip type: Travelled with family
Thank kellycR9597RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Manzie, Guest Services / Front Office at The Grove Resort & Water Park Orlando, responded to this reviewResponded 2 weeks ago

Thank you for choosing The Grove Resort & Water Park Orlando for your recent vacation. We are thrilled to read how pleased you were with our spacious suites and friendly team members. It is our pleasure to serve you. We look forward to welcoming you back with us again soon.

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Reviewed 3 weeks ago

We had a perfect vacation at the Grove. The pools were a great temperature, the rooms were clean and modern and spacious, the staff were very friendly, and the grounds were beautiful. The only drawback was that it was a bit confusing to get back to the room, I only saw 2 elevators but that was an insignificant issue.

Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
Thank 448leslien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Manzie, Guest Services / Front Office at The Grove Resort & Water Park Orlando, responded to this reviewResponded 3 weeks ago

Thank you for choosing The Grove Resort & Water Park Orlando for your recent vacation. We are delighted to read that you enjoyed our clean, spacious suites, beautiful atmosphere and our friendly team members. It is our pleasure to serve you. We appreciate your feedback and will certainly communicate it to our team. We look forward to welcoming you back with us again soon.

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Reviewed 3 weeks ago via mobile

The Grove is an amazing resort to stay. My family stayed for 5 days. The pool was nice and warm. The Valencia Restaurant food was really good. We had the wings, burger, crispy ravioli and it was delicious. Hector Ramos my initial point of contact was amazing from day 1. He is the overnight Manager and was very helpful with our needs. He is very professional and very knowledgeable about the hotel. His goal was to make sure our visit was stress free and he nailed it!
Mike Driscoll Daytime Manager reach out to me regarding my stay and that made me feel valued as a guest. I also got a chance to speak the Director of Guest Services who was very nice and professional. There was also Grace who always seemed chipper answering the phones. I would definitely come back to visit. The rooms were very clean and space, it felt like home!!

Date of stay: May 2021
Trip type: Travelled with family
Thank DentalConsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Decided to take my daughter and her friends here for her 3rd birthday for the weekend and let’s just say the reception ALEJANDRO is so so so sweet and he helps you with everything you need with no problem. First night we stayed we went a lil overboard on groceries so we asked for help and we literally sat in our car for 30 mins waiting on help with our trunk up and they’re assisting other customers , so we had to walk all of our grocery up to the 7th floor. Also, there’s no where to sit at the water park there’s no tubes for the lazy river , the river is small, and the water was FREEZING. and just the price for the weekend was outrageous‼️ Most definitely won’t be back ‼️‼️

Date of stay: May 2021
Trip type: Travelled with family
1  Thank 248kyshas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Manzie, Guest Services / Front Office at The Grove Resort & Water Park Orlando, responded to this reviewResponded 3 weeks ago

Thank you for your feedback. It is wonderful to read about the excellent service Alejandro provided to you. We are, however, disappointed to read that the remainder of your stay was not as pleasurable as we would have hoped. Our team takes great pride in providing the best service to ensure our guests stay is a memorable one. Our team would have been more than happy to address your concerns. It is disappointing to see that this resulted in a 3 star rating without us having an opportunity to speak with you and rectify the issues you stated. We do hope you allow us another opportunity to show you the great experience we are known for should you find yourself in the Orlando area again.

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