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Reviewed 20 November 2017 via mobile

My stay was most pleasurable. Staff was extremely helpful . We loved our accommodations. The view was speculator and good sleeping mattress. Kelvin was so helpful with suggestions and things to do while here, it was great stay and I will recommend to others and I will return.

Date of stay: November 2017
Trip type: Travelled with family
Thank Keith G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
omalik2016, Manager at Eden Roc Miami Beach, responded to this reviewResponded 26 November 2017

Dear Keith,

Thank you for staying at the Eden Roc Miami Beach Resort and for writing such a complimenting review. We are absolutely delighted to learn that you had a great experience and cannot wait to welcome you back soon.

Warm regards,
Oliver Malik

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Reviewed 18 November 2017 via mobile

This is our third 3-day conference back at the Eden Roc/Nobu Hotel. As usual, meeting spaces are super nice and very well kept....but this year Banquet staff had made a great impression. Starting with his manager that was always present and helping staff with any task, all the way to the restaurant staff and even the bartenders that serve us last night on an outside reception (George/Jorgito and Omar). Those two guys went the extra mile to make everybody enjoy the reception. They both had great charisma, good conversations with everybody and had excellent and very professional conduct.

Ah...and all deserts were excellent all three days. Good job pastry team. I just hope they got more variety. :-)

Good job Eden Roc!

Date of stay: November 2017
Trip type: Travelled on business
Thank travelalfonso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
omalik2016, Manager at Eden Roc Miami Beach, responded to this reviewResponded 26 November 2017

Dear Alfonso,

Thank you for reviewing us. It sounds like we really impressed you and that means our mission was accomplished! We hope you have the chance to come back again and have fun in our sunny paradise!

Warm Regards,
Oliver Malik

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Reviewed 17 November 2017

Property was great and my family and I had a nice weekend away from the cold. More importantly Raul who helped with our reservation couldn't have been nicer or more accommodating. We were getting the run around from another property in the market so we called the Eden Roc for help. Raul took charge and made sure that we had a great room, renovated on the ocean for a fair price. The resort feels like South beach should and takes you back to the art deco era and Raul delivered on the way everyone in the hospitality business should! thanks for a great stay!!

Date of stay: October 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Chip O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
omalik2016, Manager at Eden Roc Miami Beach, responded to this reviewResponded 26 November 2017

Dear chipohlsson1,

Thank you very much for taking the time to write such a kind and detailed review. It was an absolute pleasure to have you as our guest. We very much appreciate your compliments towards our team and facilities and hope to have the pleasure of welcoming you back soon.

We look forward to welcoming you back.

Warm regards,
Oliver Malik

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Reviewed 16 November 2017

Hotel with long history, recently renovated. Charming, well located, away from the hustle and bustle of South Beach, without being too far. Very attentive service, gorgeous beach, a classic lounge which impresses a lot upon arriving. Only one though is the lack of an exclusive adult pool which is closed for renovation.And it is the only one that has sun all day.The other three are crammed with children, which for us is a little annoying. Room clean and spacious, serviced by maids 2 times a day, at least.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank rbt2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
omalik2016, Manager at Eden Roc Miami Beach, responded to this reviewResponded 26 November 2017

Dear Rbt2013,

Thank you for taking the time to share your experience with us. Excellent service is what we pride ourselves on and we are very happy you experienced it first hand. We look forward to welcoming you back again soon!

Warm Regards,
Oliver Malik

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Reviewed 16 November 2017

My husband and I checked in for an overnight stay on Veterans weekend, 11/10/2017
which happens to be our anniversary. Upon entering the hotel we were greeted by Sheneika Porter at the front desk. She was pleasant, helpful and went above and beyond to assure that we had a great stay. We arrived a little early and she worked hard to make sure we could check in as early as possible. When we entered the room I was pleasantly surprised,, the room was so clean, it smelled so fresh.. hands down the best smelling hotel room i have entered and I am a Hotel snob.. We quickly changed and went out to the beach.. There is where we met Brady from the beach staff. He was wonderful. He surprised us with an anniversary dessert along with a serenade by a fellow staff member. When we arrived in our room Sheneika did it again. She had a fruit display with chocolate covered strawberries, champagne and a beautiful note waiting for us. This was such a special trip and the staff made it wonderful.. Beautiful property...

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jacq S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
omalik2016, Manager at Eden Roc Miami Beach, responded to this reviewResponded 26 November 2017

Dear Jac,

Thank you for taking the time to share your experience with us. Excellent service is what we pride ourselves on and we are very happy you experienced it first hand. We look forward to welcoming you back again soon!

Warm Regards,
Oliver Malik

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