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Fully refundable before Thu, 28 Mar
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Reviews (1,840)
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Reviewed 5 October 2018

It may be a party hotel and very convenient for single women but I was able to hear the conversation of the guests in the room across the hall??? Walls are paper thin. My room was next to the elevator so I listened to that bell ding and people come and go throughout the night🤦🏾‍♀️My first room had no air conditioning so they moved me to a way more noisy location. The best thing about it was that I was able to just go downstairs drink and meet with my friends then go right back upstairs. Would I stay again NO. Would I visit again downstairs? yes.........................

Date of stay: September 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank schelunda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VictoriaP3205, Manager at Clevelander South Beach Hotel, responded to this reviewResponded 11 October 2018

Dear FrequentFlier717725,

Thank you for taking the time to share your review. We appreciate you providing valuable feedback as we are communicating your comments with our team to ensure we improve in the areas necessary. If you need any further assistance please do not hesitate to contact myself at vpalacio@clevelander.com.

I look forward to connecting with you and assisting you further in any way I can.

Warm regards,
Victoria Palacio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

The staff was polite, the housekeepers do the room every day which was great. Mario (the bartender) was excellent. The people on the reception was also very kind, especially the night shift. It was good.

Room tip: Fridges, balcon, tomb in the bath
Date of stay: September 2018
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank ClaireBrown123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VictoriaP3205, Manager at Clevelander South Beach Hotel, responded to this reviewResponded 11 October 2018

Dear mitrewa,

Wow! Thank you for your recent review. We are thrilled to hear you were able to enjoy every aspect of our hotel. Our Team Members work very hard to elevate your stay with us and we will be sure to pass along your kind words to the entire team. We look forward to welcoming you back for another fantastic stay!

Warmest Regards,

Victoria Palacio
Junior Sales and Marketing Manager

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Reviewed 3 October 2018 via mobile

Greeted by friendly staff, eager to give us tips on dining and entertainment. Tatiana was very cheerful as well as helpful. Great location. Short distance from airport. Right in the center of everything on ocean drive.

Date of stay: October 2018
Thank Laurieruiz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VictoriaP3205, Manager at Clevelander South Beach Hotel, responded to this reviewResponded 11 October 2018

Dear Laurieruiz,

Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to the entire department. We look forward to welcoming you back for another unforgettable stay!

Best Regards,
Victoria Palacio
Junior Marketing and Sales Manager

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Reviewed 2 October 2018 via mobile

Probably this place is the best place to stay in south beach. The location, their own bar, security, food, the kindness of their staff and the view from the fourth floor is amazing. The price is ok, however it needs some improvement in infrastructure. The pool definitely could be better and the room must have a little refrigerator. Besides that, this is the place.

Date of stay: October 2018
Trip type: Travelled with friends
Thank Berny P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VictoriaP3205, Manager at Clevelander South Beach Hotel, responded to this reviewResponded 11 October 2018

Dear Berny128795,

Thank you for such an overwhelmingly positive feedback!
It was definitely a pleasure to read about your awesome stay and your lovely words about the service provided by our staff are most gratifying and will be shared with the whole team.
We are looking forward to welcome you back and we hope that your next stay will be as good as the previous ones.

Best,

Victoria Palacio
Junior Marketing and Sales Manager

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Reviewed 2 October 2018

CRUISE NATION had badly recommended us to stay here for 2 nights prior to our cruise.

Its an 'all night' party, no chance of sleep as the loud DJ music is below the bedrooms at the front of the hotel.
Scantily dressed waitreses, lady providing condoms at the hotel entrance, and a HIV testing van around the corner. Great for anyone looking for an all night party but definitely not suitable for a couple in their 50s.

CRUISE NATION - you need to do your research on the hotels you recommend and match to your customers requirements. They woukdnt change the hotel for us prior to travel so we had to pay again to stay elsewhere.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Julie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VictoriaP3205, Manager at Clevelander South Beach Hotel, responded to this reviewResponded 11 October 2018

Dear Julie H,

We appreciate the time you took to write a review of your visit to Clevelander South Beach. Your feedback is very valuable to us, as it allows us to pinpoint the areas of improvement. Having that said, I am very sorry to hear that your stay fell below your standards. Your concerns regarding have been properly addressed.

We sincerely hope that you will consider returning and allow us the opportunity to change your experience.

Best Regards,

Victoria Palacio
Junior Sales and Marketing Manager

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