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rupert m
Montego Bay, Jamaica

Poor bedding often creates poor impression

Review of East Miami
2.0 of 5 bubblesReviewed 2 Apr 2024
We checked in at 230pm - suite was ready. Check in was very good Joaquin.

The bedding is terible - feels like sleeping on a plastic pee mat, and 6 pillows for 4 persons. The bed throw feels like its 200 years old - no duvet, no luxury. we hope to report it tomorrow and resolve, as it feels like your in a 50usd a night travel inn.

We also had some issues with the keys not working, and got an earful off reception re putting near our phones - its not our first rodeo......

The bathrooms give 2 towels and 1 robe - suppose you share these... again disappointing

Hoping things look up tomorrow - we are multi repeat customers so hope the experience meets usual expectations

Locations awesome and looking forward to the good food and beverage later in the week
Date of stay: April 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Georgios A, Guest Services / Front Office at East Miami, responded to this review
Responded 4 Apr 2024
We are very appreciative of your repeat preference and very sorry to hear that your experience this time is subpar. As we are not able to identify your name from this review we invite you to reach out to our Guest Experience Management at the lobby, so that we may assist and stock the unit with supplemental towels (4sets automatically provided upon arrival, and additional towels, amenities and robes are just a phone call away from your room). We will also dispatch immediately our engineers to reprogram your key lock to eliminate any possible source of malfunction. Our team has been made aware and is standing by for you to identify your name and room number.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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16 - 21 of 1,205 reviews
Reviewed 30 March 2024 via mobile

Great hotel with outstanding amenities and staff. Great eating options with very outstanding staff. Very good location and variety of options around the hotel. Quinto restaurant provided great selection of food. Sugar great drinks, ambience and view.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Jesus Jun V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios A, Guest Services / Front Office at East Miami, responded to this reviewResponded 31 March 2024

Truly appreciative of your kind comments on our property amenities and venues, including our culinary delights, and our friendly hospitable team. We will be looking forward to the opportunity of welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2024 via mobile

I loved this place. Only stayed one night after British Airways cancelled my flight but it worked as I stayed in this fab hotel. Facilities and room - excellent. Gym is very good. The staff were incredibly nice and helpful. The hotel is in a great location to walk around Brickell Key, the waterfront, a short walk to Bayside Market and it is right next to a big shopping mall. I highly recommend.

Date of stay: March 2024
Trip type: Travelled solo
Thank Kirky74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios A, Guest Services / Front Office at East Miami, responded to this reviewResponded 20 March 2024

We understand that flight cancellations are never fun and are glad to know we were able to turn a sour situation into an enjoyable one Thank you for your kind feedback regarding our location, facilities and friendly service. We hope to be able to welcome you back next time you find yourself in Miami.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2024

Loved the location. Has a great mall nearby, also a gym, a great rooftop bar and a pool. It also has a massage place nearby. I liked the cafe downstairs. Even the way everything smells and the structure of the rooms was great. Perfect for efficiency. Already thinking about my next trip.

Date of stay: March 2024
Trip type: Travelled solo
Thank Cruiser482954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios A, Guest Services / Front Office at East Miami, responded to this reviewResponded 18 March 2024

Wonderful to hear that you enjoyed our location, gym, pool, and rooftop bar. Thank you for your preference and we sincerely hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2024 via mobile

I was not sure if I wanna stay there, it was my first time at East, I got room 3506 it was on great location over looking to bay, good size room, comfortable beds, nice table to seat and have coffee and check daily news papers, lavatza coffee in room, it was hiding behind very cool space, I did not even notice there was a very cool space, restaurants were great roof top was amazing definitely coming back, staff was great too

Suggestions
Dental kits
Slippers

If possible if not I will still come back

Date of stay: March 2024
Trip type: Travelled solo
Thank 109zache
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios A, Guest Services / Front Office at East Miami, responded to this reviewResponded 13 March 2024

Thank you for choosing us to be a part of your Miami experience. We appreciate your kind feedback regarding our room features, our staff and outlets. We do have the items you suggested available upon request. We are looking forward to welcoming you back again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2024

Fabulous hotel and amazing corner room with views of city and bay. Great coffee machine and fresh water in room. Fab view from the bathtub. Great location and will definately be back. Most comfortable bed, wraparound balcony. We were on 28th floor and would recommend.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Paul H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgios A, Guest Services / Front Office at East Miami, responded to this reviewResponded 13 March 2024

Wonderful to hear that you enjoyed our location and convenient access to all Brickell has to offer. Thank you for your preference and we sincerely hope to see you again soon.

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