I left my suit in my room after i checked out, and Yazdi Patel from security was an amazing help, he got back to me in a timely manner even when a few days had passed and was extremely comforting. I had a great stay and felt at home. Drinks at the bar were also really good, id recommend their old fashion.
Dear Quest47031335309,
Thank you for reviewing your recent experience at Miami Marriott Biscayne Bay. It is excellent to know Yazdi helped retrieve your suit and promptly returned it to you. We are proud of having associates like him and will share your compliments with him. We are pleased to know that you enjoyed the drinks at our bar. Thank you for being our guest, and we look forward to your next visit.
Maria Scafuro
Senior Rooms Operation Manager
The only positive regarding this hotel is the view over the bay and marina if lucky enough to get a room with a view.
The customer service is absolutely appalling- rude, unfriendly and unhelpful.
Am an Ambassador Elite Status so stay in many hotels .. this one has to be one of the worst I’ve stayed in.
Beds uncomfortable - rock hard
Pillows rock hard
Food in restaurant tasteless - served cold and inedible
Lounge facility - drink machine broken most of the time
Paid Buffet breakfast selection poor..
Took 10 minutes for someone to bring a spoon for the cereal
Raised concerns to staff - with promises someone would respond .. over 5 days not one person tried to address issues.
Not a cheap hotel and offering the service of a motel.
Terrible - stay in a cheaper hotel and receive better service!!
Dear PrincessJessie,
Thank you for being a valued Marriott Bonvoy Ambassador Elite member. We sincerely apologize for the behavior of our associates and service issues. Thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Furthermore, we deeply regret your concerns regarding the comforts of your room and your poor dining experience. We will share this with the appropriate individuals. We are also sorry for the issues you encountered regarding the broken machine in our lounge. We will address this with our maintenance team. Thank you again; we hope to have an opportunity to provide you with the hospitality you deserve.
Maria Scafuro
Senior Rooms Operation Manager
Great clean hotel and the first time I've been since the remodel.
The Club was nice, but breakfast at the hotel restaurant was much better.
Love the view!
Shout out to Loss Prevention Rey who took great care of me when I forgot my glasses in my room.
Dear E5264BQjeremya
We are delighted you came back to see us at Miami Marriott Biscayne Bay! It is great to know you had a perfect visit and loved our well-kept property after the remodel. We are glad you enjoyed the breathtaking views and the delightful breakfast. We are also delighted to know you received outstanding service from Rey and that he exceeded your expectations and took great care of you. It will be a pleasure to share your compliments with him. Thank you for being our guest, and we look forward to your next visit.
Maria Scafuro
Senior Rooms Operation Manager
Alberto helped me again this year above and beyond! Many packages for a business trip (boat show) and he found them for me! He’s the best. And Yazdi found another that delivered later and got it right up to me. Here on business? These guys will make sure you execute with no issues!
Dear Guest,
Thank you for staying at Miami Marriott Biscayne Bay. We appreciate you taking the time to write such a kind review. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. Alberto and Yazdi will be thrilled that you singled them out with compliments. Thank you again, and we hope to welcome you back soon.
Maria Scafuro
Senior Rooms Operation Manager
I had a negative experience at Miami Marriott Biscayne Bay regarding housekeeping services. I arrived very tired in my room at 7 pm and it was not cleaned yet. I asked to daily manager and also to the housekeeping manager and they delay to react in sending one person to clean my room. After a lot of discussions the housekeeping manager promissed me to credit in my Elite Bonvoy Account 10.000 Points as a compensation for such inconvenience and it was not done, Resuming, it is not a efficient and trustable property.
Dear Alvaro Junior B,
Thank you for staying with us and leaving a review. We sincerely apologize for the difficulties with the housekeeping services. We understand the inconvenience this caused you and will take corrective steps to ensure this is not repeated. Additionally, we are sorry to hear you have not received what was promised. We understand your disappointment and will share your message with the appropriate individuals.
We are grateful for your patience and feedback. We hope you will allow us a chance to welcome you back and regain your trust.
Maria Scafuro
Senior Rooms Operation Manager
