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JChisley
London

Very good for a pre cruise hotel

4.0 of 5 bubblesReviewed 5 Feb 2024via mobile
Stayed a night here pre cruise after travelling from the UK. Wasn’t expecting much -and noted the swimming pool has been closed for months maybe years ! ( although weather wasn’t v good so that didn’t matter ) . It’s only 10 mins from the cruise port so it was convenient. We had a refurbished room on the 15th floor overlooking the bay and that was very nice and comfortable. Not much in the way of amenities eg no robes and the room was quite cold even with air con off.
There is one restaurant where we had a snack on arrival then breakfast next day . They were a bit understaffed at breakfast but food was quite good . There’s a nice outside area with small boats and we even saw a manatee. There’s a small shopping mall adjacent to the hotel which is ok for a wander and a few places to est there too.
Wouldn’t stay here if spending any length of time in Miami on holiday (south beach is better ) but pretty good for one night . Used Marriott points for our stay so even better
Date of stay: February 2024
Room Tip: We took a trip to Dolphin Mall by Uber for a bit of shopping - it’s by no means a glamorous mall...
Trip type: Travelled as a couple
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Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this review
Responded 5 Feb 2024
Dear Joan B, Thank you for the feedback on your recent pre-cruise stay at Miami Marriott Biscayne Bay. We appreciate you pointing out our convenient location next to the cruise line terminal and for some restaurant and shopping choices in close proximity. It is also delightful to know you enjoyed our immaculate accommodations with a stunning view and our breakfast offerings. However, we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We also regret any frustration you experienced due to our pool remodel. We appreciate your patience and understanding as we work on updating our property. Thank you again for being a loyal Marriott Bonvoy member, and we hope you reconsider and return, as it would be our pleasure to host you again.

Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 February 2024 via mobile

Front desk staff were rude to deal with upon check in. Charged $35 for destination fee and a resort fee but pools closed and no information provided on alternatives. Provided a view of the park add and the windows on the patio were so filthy it was hard to describe. Super disappointing. 3 guests which I paid the extra $50 for and did not even receive a 3rd bottle of water. Only 2 as a “welcome gift”. I have stayed at many Mariott and associated to the chain hotels and was incredibly let down. Would not stay here again.

Date of stay: January 2024
Trip type: Travelled with friends
Thank melodym378
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 5 February 2024

Dear melodym378,

Thank you for your loyalty to our brands and for choosing our hotel during your time in the city. We hope your cruise experience was enjoyable. We regret to hear that your experience did not meet your expectations, especially considering your positive experiences with other Marriott-associated hotels in the past. The unpleasant interaction with one of our front desk associates deeply concerns us, and we are taking immediate steps to address this internally as it does not align with the service we aim to provide. Additionally, regarding the destination fee and the ongoing pool revitalization, we strive to ensure our guests are well-informed, and we genuinely regret any lapse in communication that may have impacted your experience.

Moreover, please accept our apologies for the cleanliness issues you encountered with the patio windows. We will address this promptly with our housekeeping team to prevent such occurrences in the future. We understand the frustration caused, and we genuinely appreciate your patience and understanding. We sincerely hope that you will reconsider and give us another opportunity to make it up to you the next time you are in the area.

Maria Scafuro
Senior Rooms Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024 via mobile

Clean, friendly front office staff. Our room was near elevators so a little noise. I would recommend for a short stay. Near shopping and restaurants by foot. When we arrived there was a lot of wind and the weather was fair. There was wind noise in our room.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Mark G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 1 February 2024

Dear Mark G,

Thank you for choosing Miami Marriott Biscayne Bay while you were in Miami for business. We were delighted to read how much you enjoyed our convenient location in proximity to several restaurants and shopping options. It was also delightful to know you appreciated our friendly front desk associates. However, please accept our apologies for the noise disturbances you experienced in your accommodations due to the room being close to the elevator. We would have been happy to try and resolve the issue or move you to another room. In the future, please know our front desk is always available to help make you as comfortable as possible. We value your business and hope to see you again on your next visit.

Maria Scafuro
Senior Rooms Operation Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

What could otherwise have been a very pleasant stay was overshadowed by a marketing practice that is ethically doubtful. Upon check-in, they give you a card with a $35 voucher on it to be spent in their restaurant or store. They imply that this is a free voucher. What they do not tell you is that this $35 would be charged to your account upon check out and disguised as a tax of some sort. As a result, there is zero advantage to this voucher. If anything, it encourages you to spend more at their hotel restaurant.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jeantS2091BW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 31 January 2024

Dear jeantS2091BW,

Thank you for taking the time to post your review. We regret your disappointment with our destination fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. Thank you again; we hope you will choose us the next time you come to Miami.

Maria Scafuro
Senior Rooms Operation Manager

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Reviewed 28 January 2024 via mobile

It was my first time in this Marriott property, but I’m sure I will not return and would not recommend it either to anyone. The main issues here:

1. The property (especially the room) was dirty, please see attached pictures. Hair on the balcony, dust above bed, dirt and pieces of food under the bed… Properties charging $400 a night (plus taxes) should not be in filthy condition.

2. Staff: The staff in this property were generally unfriendly and not committed and passionate. On the first day the bellboy counting tips publicly??? The front desk employee, Lilly was explicitly rude during the check-in process. Maria, the front office manager was completely incompetent when I was talking to her and she was laughing in my face. This is NOT AT ALL acceptable at any hotel or hospitality firm that is living from guests that are paying. Additionally, she was not aware that I have made the reservation during the chain’s Bonvoy application. She was telling me that I made my reservation on booking.com. So I wonder how “it pays to book direct” which is the slogan of the company.

3. Parking charges: I was using valet parking for one night only. However, I was charged for two nights of valet parking. When telling this to the front office employee, Lilly during check-out, she still didn’t remove it from the bill. Moreover, in my confirmation email it was $39 a night, while they charged $42 dollars for that. I had to request to adjust the charges twice. It’s not about $3 but more about trying to nickel and dime the guests.

4. Breakfast: I have made the reservation for 3 adults this time. I booked the breakfast included package, which means that breakfast should be included in the room rate. However, during the breakfast I was charged for one person as the hotel claimed that only 2 adults and 2 children has the breakfast included. It was not mentioned anywhere, nor during check-in, nor when I got a table in the restaurant. The front office manager, Maria did not even understand I was telling to her.

During the check-out process, several guests were waiting for a manager or supervisor. That signals that something is just not right in this property. I am a Silver Elite member of the Bonvoy loyalty program (soon to be gold), and I was treated like this. My only question is that how they treat “regular” guests, who are as important as any other member of their loyalty program.

I recommend you to book another hotel when coming to Miami, particularly the Hilton which is right behind this bad Marriott property.

Date of stay: January 2024
Trip type: Travelled with family
Thank Tourist07377431163
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 29 January 2024

Dear Tourist07377431163,

Thank you for reviewing your recent visit and for your loyalty as a Marriott Bonvoy Silver Elite member. We are genuinely sorry to hear about your disappointing experience during your recent visit to our hotel. Providing exceptional customer service is a top priority for us; therefore, we deeply regret if there was any lapse in our service standards. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We sincerely hope you will consider giving us another chance in the future to provide you with a more pleasant and memorable stay. Thank you for bringing these concerns to our attention.

Miami Marriott Biscayne Bay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024

We stayed during winter holidays and I think we made a good choice. Unlike many others, this hotel meets 2 essential common sense requirements: opening window for fresh air (a balcony even) and self parking (39 usd/day).
It was quiet all the time, the view was awesome, heating did the job (although took some time), the rooms - modern and the tv - quite big. It's at a walkable distance to downtown, close to a park and in a nice neighborhood.
The hallway was shockingly cold and breakfast room was not warm either.
The unsatisfactory factor was the 35 usd daily tax, which was perceived automatically and which you are trying to give a meaning by having breakfast, only to get to pay even more. For example, buffet breakfast for 2 is about 85 usd; you deduce the 35 usd tax and still pay 50 usd; so, to avoid a useless expense, you get to spend much more, which is unfair and disrespectful.
Then, the breakfast organization is something of a mix between a restaurant and a breakfast room. We miss the point why we should interact with a waiter during breakfast; is it just to create jobs? Or is it rather a bad management solution? That staff could be used to make a more operative breakfast, that people can actually enjoy without boring unnecessary chitchat.
Another issue is that they progressively block the card for more than the actual price (for incidentals, so to say), then when you leave they retain the price from the card, but don't immediately cancel previously blocked amounts, which get unblocked significantly later, like after 10-15 days. So you need to have more than the double price on your card. This, however, happened in other Marriotts too.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Mi2080
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 27 January 2024

Dear Mi2080,

Thank you for posting your comments on your recent visit to Miami Marriott Biscayne Bay. While we are glad you had an overall pleasant stay with us, we understand your concerns regarding the destination fee and any confusion it may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously improving our communication. Any incidental hold remaining on your card will be refunded to your account, which can take your bank a few business days to process. We also want to apologize for any discomfort you experienced during breakfast and in the lobby area due to the temperature. Your specific feedback will help us improve the experience for all our guests, and we are grateful for your understanding. Thank you again, and we hope to welcome you back soon.

Maria Scafuro,
Senior Rooms Operation Manager

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