Had a nice stay. Easy check in ans room was great. Left my IPad in room and Loss Prevention Officer Rey Yazdi and Shipping Clerk Xavier promptly tracked it down and returned it to me. Thank you!
2,501
1,431
537
186
167
Onttravel
OntarioVery Nice Stay close to Port and shopping
Review of Miami Marriott Biscayne Bay
Reviewed 2 Jan 2024
Heading to Miami a few days before a cruise, we returned to the Miami Marriott Biscayne Bay hotel. As we have stayed, and enjoyed our time at, this hotel before, it was an easy decision to return.
We were glad we did! From our easy check-in after an evening flight, to our comfortable room (very comfy bed!), and to surprisingly good quality food offered in the all purpose room (which is "dressed up" a tad for dinner), we had a great stay. The hotel is also close to the Shops at Brickell, an upscale outdoor mall with a wide variety of shops to browse.
It is a short Uber ride to the port of Miami from this hotel, making it quite convenient for those beginning or ending a cruise in Miami.
We look forward to returning to the Marriott Biscayne Bay on our next trip to Miami.
Date of stay: November 2023We were glad we did! From our easy check-in after an evening flight, to our comfortable room (very comfy bed!), and to surprisingly good quality food offered in the all purpose room (which is "dressed up" a tad for dinner), we had a great stay. The hotel is also close to the Shops at Brickell, an upscale outdoor mall with a wide variety of shops to browse.
It is a short Uber ride to the port of Miami from this hotel, making it quite convenient for those beginning or ending a cruise in Miami.
We look forward to returning to the Marriott Biscayne Bay on our next trip to Miami.
Trip type: Travelled with family
Value
Location
Service
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Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this review
Responded 3 Jan 2024
Dear Onttravel,
Thank you for being our guest at Miami Marriott Biscayne Bay and for your constructive comments. We are glad to know that we exceeded all of your expectations. We are also delighted that you enjoyed our prime location, excellent service, and clean accommodations. It is also delightful to know that you loved the delicious food at our restaurant. We will share your feedback with our team, and they will appreciate it. Thank you again, and we look forward to welcoming you back soon.
Maria Scafuro
Senior Rooms Operation Manager
Thank you for being our guest at Miami Marriott Biscayne Bay and for your constructive comments. We are glad to know that we exceeded all of your expectations. We are also delighted that you enjoyed our prime location, excellent service, and clean accommodations. It is also delightful to know that you loved the delicious food at our restaurant. We will share your feedback with our team, and they will appreciate it. Thank you again, and we look forward to welcoming you back soon.
Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9.2 km from Miami Marriott Biscayne Bay
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61 - 66 of 4,822 reviews
959drews
2
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 29 December 2023
Dear 959drews,
Thank you for choosing Miami Marriott Biscayne Bay for your business trip. We are glad to know you had a pleasant stay, and that you loved our seamless check-in service and well-kept accommodations. It was also heartening to read our dedicated team went above and beyond to ensure the safe return of your iPad. We take great pride in our commitment to guest satisfaction, and stories like yours reaffirm the efforts we put into creating a memorable experience for every guest. It was our pleasure hosting you, and we look forward to welcoming you back the next time you are in Miami. Happy Holidays and Happy New Year!
Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DFWSandy
DFW
11
The hotel was nice but we arrived after midnight and were told there was a $35 resort fee but we would get $35 credit for food/drinks but that it wasn't good on the day of checkout which was technically the same day. Nothing was open when we arrived of course and the credit wasn't good at all since we were just there for under 12 hours then took a cruise.
Room tip: Make sure you arrive before all the restaurants/bars close so you can use the credit given for the resort fee which isn't optional.
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 27 December 2023
Dear Gretchen L,
Thank you for being our guest in Miami. We regret your disappointment with the resort fee and that you could not use the credits. We will share your feedback with our team as we are committed to providing the best experience for our guests. We appreciate your patience and hope you will consider staying with us on your next visit and have a more fulfilling experience.
Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sergey K
Redmond, Washington
6387
The good:
Amazing view from the balcony at the cruise ships port and at the downtown, especially in the night. This of course depends on where your room is facing.
The bad:
1. Very bad water pressure in the shower.
2, Wi-Fi is not free, contrary to what is now considered customary at hotels, and when we tried to pay for Wi-Fi, the online payment system was rejecting our Wi-Fi registration requests, so, had to manage without any Wi-Fi.
3. The room was reserved for 4, but towerls, cups, etc. were supplied only for 2.
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 26 December 2023
Dear Sergey K,
Thank you for sharing your comments about your time with us. We especially appreciate your vivid description of the view of the port and downtown Miami from the balcony of your room. Since the Miami Marriott Biscayne Bay is the only hotel in this area with balconies, we find our guests love this feature, and we are happy this was the highlight of your stay. That said, we regret the inconvenience regarding the WiFi service and apologize for any confusion about our internet fee. Complimentary internet access is a benefit we extend to our valued Elite members when they book directly with Marriott. We will share your comments appropriately. We hope you will revisit us whenever travel brings you back to our area.
Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gefilte63
Beachwood, Ohio
738308
I was booked into this hotel for 2 nights preceding a cruise out of Miami with my wife. My flight arrived quite early into MIA so I called the day before to request an early check-in; when I got there (before 10 AM) my room was ready. This was amazing.
Room was spacious with a small balcony overlooking the pool (which is still under construction/renovation) and a partial view out to the bay. Mostly the view was to the building next door.
Staff is friendly and helpful, although sometimes the lines at the front desk got long. It seems as if nearly everyone staying here is either pre- or post-Cruise, or airline personnel. This explains the rush at the front desk at certain times.
The location is a mixed bag. There is not a whole lot right around the hotel; South Beach and Brickell District are not walkable. It is a very short ride to the Port of Miami, though, and there is a mini-mall connected to the hotel with restaurants, shops, a mini-grocery, etc. It is possible to walk along the bay or to walk across the Venetian Islands as we did.
I would stay here again. Once the pool is open again it will be even better; right now, guests have access to the pool at the hotel next door.
Room tip: Check out the mini-mall next door for better prices than the lobby shop.
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 22 December 2023
Dear gefilte63,
Thank you for sharing your experience at Miami Marriott Biscayne Bay. We are delighted to hear that your pre-cruise stay was enjoyable, highlighting our immaculate accommodations and courteous service. We are also pleased to know that the connected mini-mall and proximity to the Port of Miami added convenience to your travel plans. We look forward to welcoming you back soon.
Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daniel K
1
I enjoyed my stay at this hotel. The staff was incredibly nice and thoughtful. In particular, Yazdi with security was very kind and helpful during my stay. It also helps that a barber shop is connected to the hotel as well.
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Marriott, Guest Services / Front Office at Miami Marriott Biscayne Bay, responded to this reviewResponded 21 December 2023
Dear danielkL5985CB,
Thank you for reviewing your stay at Miami Marriott Biscayne Bay. We are delighted to read that Yazdi helped to make your stay even more comfortable. Your compliments will surely be shared with them. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.
Maria Scafuro
Senior Rooms Operation Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC