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Hallie B

It was a good stay - However service was poor for me.

4.0 of 5 bubblesReviewed 4 weeks ago
The check-in process was great, fast, and convenient.

The service was not the best for me, on my second day I came in for a drink at the bar and was not attended to. The bar was literally empty at that time, I wasn't asked if I could be helped until 10-15 minutes of sitting and waiting. Within those 10-15 minutes another person who was not even a guest at the hotel was served before me.

When I did order with one person, he left to attend to something else, leaving me waiting for an even longer time. Another server had to come in to help me by then I was already irritated and took the drink to my room.

The room was very small, but the amazing view I had made up for it. It's definitely a room made for couples.

Overall, my stay was good.
Date of stay: May 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Stefanakis, General Manager at citizenM Miami Brickell Hotel, responded to this review
Responded 3 weeks ago
Hey Citizen,

We sincerely apologize for the challenges you encountered during your recent stay. Your feedback is invaluable to us, and we are fully committed to enhancing our services based on your experience. We genuinely hope for the opportunity to regain your trust and welcome you back for a much-improved stay.

Warm regards,
Citizen Miami Brickell Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (242)
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Traveller rating
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12 - 17 of 243 reviews
Reviewed 5 weeks ago

The hotel is trying to use technology to improve your experience - except, it doesn't. The rooms are tiny and has an ipad that controls all of the amenities . . . when it works. When checking in, it's all self help. When you ask for help, I was rudely told what to do as if I was an idiot. I'm not a technophobe, but get frustrated when we trade technology for customer experience.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nredra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

Overall experience was awesome! I look forward to staying at Citizen M again. Hopefully I will have more time to experience all of the amenities.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vpr4794
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Stefanakis, General Manager at citizenM Miami Brickell Hotel, responded to this reviewResponded 3 weeks ago


Hi citizen , Thank you for visiting CitizenM Miami Brickell and telling us about your stay. We are happy to see that you enjoy your stay with us, we strive to give amazing experiences to all guests. We hope to see you back again!! Until then, safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

This was the worst experience I’ve ever had at a hotel. I would never go there again ever. I’m so mad I wasted money on it.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nstewart3694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Stefanakis, General Manager at citizenM Miami Brickell Hotel, responded to this reviewResponded 4 weeks ago

Hey Citizen,

We sincerely apologize for the challenges you encountered during your recent stay. Your feedback is invaluable to us, and we are fully committed to enhancing our services based on your experience. We genuinely hope for the opportunity to regain your trust and welcome you back for a much-improved stay.

Warm regards,
Citizen Miami Brickell Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

Great hotel with many amenities! The rooms have features and there is friendly staff who can help. Sizes of the rooms are compact, but great for one person.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank fernandonava15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024

Overall, the location was great, breakfast was great, staff excellent. tight space for 2 people with large luggage. So, better for a quick trip with minimal luggage.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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