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Cindy B

Great property, excellent location!

5.0 of 5 bubblesReviewed 2 weeks ago
Wonderful property, great staff and excellent food. We have wanted to stay at the property for several years and finally got the opportunity, we were not disappointed. The spa was very nice. Would definitely return! The outdoor dining amazing!
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elysia Weiss, Other at Mandarin Oriental, Miami, responded to this review
Responded 1 week ago
Dear I715OUCcindyb,

Thank you for choosing to stay at Mandarin Oriental, Miami, and for sharing your wonderful feedback with us. We are delighted that you had a memorable experience and that the property, colleagues, and dining options met your expectations.

It brings us great joy to know that you have been wanting to stay with us for several years and that your long-awaited visit was a success. We are thrilled that you enjoyed the spa facilities and the amazing outdoor dining experience.

Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay.

Kind regards,

Elysia Weiss
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,786)
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Reviewed 2 weeks ago

Lobby very nice. Staff very good. Rooms 8/10. No privacy between bathroom and sleep section. Curtain inadequate and non functional. Toilet paper the thinnest ever.

Pool area bad. Small, overcrowded, like in a 3 star at best. Walk path to pool like a motel 6.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cone H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elysia Weiss, Other at Mandarin Oriental, Miami, responded to this reviewResponded 6 days ago

Dear Coneh807,

Thank you for taking the time to share your feedback following your stay at Mandarin Oriental, Miami. We are pleased that you enjoyed the beautiful lobby and our staff's excellent service.

We have taken note of the areas of your stay that were not to your expectations regarding the overall design and products. Please rest assured that your feedback is duly noted and we will take the necessary steps to address the issues you have raised.

We value your feedback as it helps us improve and enhance our guests' experience. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.


Sincerely,

Elysia Weiss
Hotel Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

From virtual check-in , the staff at the Mother's Day brunch, and Karen who is an amazing massage therapist my stay was tens across the board. The staff is exceptional at the MO, Miami and as a solo traveler they went out of their way to ensure I was comfortable and well taken care of. They were also gracious in reminding me that I had not selected a fans of MO amenity upon check in. Thank you.

Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jennifer W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elysia Weiss, Other at Mandarin Oriental, Miami, responded to this reviewResponded 3 weeks ago

Dear C3019ZVjenniferw,

Thank you for choosing Mandarin Oriental, Miami, and for sharing your wonderful feedback with us. We are thrilled that your stay, from the virtual check-in to the Mother's Day brunch and the exceptional service provided by Karen, the massage therapist, exceeded your expectations.

It is heartwarming to know that our team members went above and beyond to ensure your comfort and well-being as a solo traveler. Your kind words about the staff's exceptional service and attentiveness are truly appreciated.

We are delighted that you enjoyed the Fans of MO amenity reminder and that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay in the future.

Kind regards,

Elysia Weiss
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We loved the place so much, we have recommended to many people already to stay there next time they are in Miami or even if they are on a staycation. My wife and I had such a lovely experience from everyone that worked there too. I highly recommend staying there it is the best place to stay in Miami by far!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joe H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elysia Weiss, Other at Mandarin Oriental, Miami, responded to this reviewResponded 3 weeks ago

Dear Odyssey598823,

Thank you for your glowing recommendation and for choosing Mandarin Oriental, Miami as your preferred destination. We are truly grateful for your kind words and for sharing your positive experience with others.

We are glad to know that you and your wife had such a lovely experience during your stay with us. Our team takes great pride in providing exceptional service and creating memorable moments for our guests.

Your recommendation as the best place to stay in Miami means a lot to us, and we are honored to have exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future.

Kind regards,

Elysia Weiss
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I had stayed at this hotel in 2006 and have stayed here again 18 years later. I am shocked to say that no refurbishments have been done since then. The furniture in the rooms look like they are 30 years old. The general ambiance is of a motel. The carpets were dusty and old and the bathroom looked like it was made in the 80s. The service was very friendly which was the only plus at this stay. Otherwise stay away from this hotel if you’re looking for a decent luxurious stay.

Date of stay: May 2024
Trip type: Travelled on business
Thank NorthStar66878972773
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elysia Weiss, Other at Mandarin Oriental, Miami, responded to this reviewResponded 3 weeks ago

Dear NorthStar66878972773,

I am sorry that your recent visit did not meet your expectations. We strive to make every stay enjoyable and memorable, and I apologize we did not achieve this.

Please know regarding the facility, the site of the current hotel will be evolving, and a new Mandarin Oriental Hotel as well as The Residences at the Mandarin Oriental, Miami, will be built. The hotel closure will be end of May 2025 with expected reopening in 2030. We strive to maintain the facility up to Mandarin Oriental standards and I am sorry you were disappointed with your experience.

We are pleased that you found our service to be very friendly, as providing exceptional hospitality is a top priority for us.

Our apologies again and we hope you will give us another opportunity. I am at your service for any assistance.

Sincerely,

Elysia Weiss
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Excellent hotel. Some signs it’s a bit dated but overall excellent. Accommodating staff. Great breakfast buffet. Fitness area has plenty of equipment (although free weight plates were v limited) but is in odd location (spread across former bedrooms). Location is quiet compared to bedlam of downtown Miami which is only 600 metres away but feels a world away on tone.

Room tip: Make sure your balcony has furniture if that’s important to you. The views are spectacular and you will want to sit.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank DKiely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elysia Weiss, Other at Mandarin Oriental, Miami, responded to this reviewResponded 3 weeks ago

Dear DKiely,

Thank you for taking the time to share your feedback about your recent stay at Mandarin Oriental, Miami. We are pleased that you found the hotel lovely with helpful and friendly staff, a great location, and attentive service.

Please know regarding the facility, we announced the site of the current hotel will be evolving, and a new Mandarin Oriental Hotel as well as The Residences at the Mandarin Oriental, Miami, will be under development. We strive to maintain the facility up to Mandarin Oriental standards. The current hotel will be closing end of May 2025 with a projected opening in 2030.

The fitness center has been temporarily relocated to the sixth floor due to the installation of the Sales Gallery in the lobby showcasing the new residences and hotel redevelopment

Thank you for your constructive feedback. We look forward to welcoming you back on your next visit.

Sincerely,

Elysia Weiss
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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