I really wanted to give this place 5 stars, I really did. I live local and finally got a chance to stay in this hotel for an event at the arena.

This hotel is located above the JW Marriott Marquis and the lobby is on the 39th floor. The elevators require a key card to access that floor and I had to ask someone at the front desk for JW Marriott to get me up there. And I had to wait about 20 mins for someone to be available to ask me that.

Finally got up to the Hotel Beaux Arts lobby, the check is process was very nice and the lady was nice enough to walk me straight to my room and give me a little tour before getting settled, which was a nice touch.

The room itself is very beautifully designed and appointed. The was built in 2010 and it was way ahead of its time. However, it was starting to show its age and was lacking some maintenance. The Air conditioner in the living room area was extremely noisy. The AC in the bedroom was fine and I was only staying one night so I didn’t make a fuss about it. The shower head was leaking and spraying water onto the ceiling and had awful water pressure. The colorful touch faucets were cool but starting not work well because of their age.

I was surprised to discover the minibar was not stocked (they do advertise a Minibar) and the coffee maker was not working. This was pretty disappointing for a $600/night room. They used to have Bang & Olufsen sound systems in the rooms but those are long gone. Aside from the that, it was clean, and the bed was very comfortable.

The valet experience was the worst i have ever seen. Extremely understaffed and completely disorganized with people that don’t know what they’re doing. Each time, even requesting it ahead of time I still had to wait at least 20 mins for my car. The staff doesn’t direct the cars and it constantly gets backed up into the street because of the all the Uber drivers coming through there. I’m guessing the garage is somewhere not close because if the drawbridge was up it would take even longer. On checkout day I lost my claim tag, so I showed my ID to prove that my name matched what was on the tag and it took them like 10 mins to figure that out. That part was a disaster. My advice, don’t drive or park somewhere else on your own nearby.

A lot of the service issues I experienced seemed to be more with the JW Marriott staff rather than Hotel Beaux Arts itself. I’d be willing to give the hotel another stay but I don’t feel like I got what I paid for. They definitely need to start thinking about renovating the rooms and bringing the standards back up.

I stayed in this hotel during Miami Art Basel during three nights. When I came in the evening, the room was never done, room service still there, towels not changed, bed not done, etc. On the top of it, a significant leak was existing on the ceiling of the shower, next to a light. Quite dangerous! I spoke to a manager, but nothing was done. Same thing happened second night! to the kid of service you would expect from Marriott! It's not Bonvoy but Badvoy!

Sometimes you get in so late that room service is the only option, and we made the mistake of ordering that at Hotel Beaux Arts this month. Delivered late - our dry chicken, soggy fries, and a Caesar salad with "jumbo shrimp" that were size of quarter and tasteless as if they came from a can. Love the property, but room service has to be at least passable and this wasn't even close.