I stayed in this hotel during Miami Art Basel during three nights. When I came in the evening, the room was never done, room service still there, towels not changed, bed not done, etc. On the top of it, a significant leak was existing on the ceiling of the shower, next to a light. Quite dangerous! I spoke to a manager, but nothing was done. Same thing happened second night! to the kid of service you would expect from Marriott! It's not Bonvoy but Badvoy!
Dear philippejA3661JH,
Thank you for taking the time to share your insight regarding your recent stay at the Hotel Beaux Arts. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I sincerely apologized that we did not exceed your expectation in this instance. Please fell ensured that I have shared all your comments and concerns with all our associates in an effort to recognize our shortcomings and look for opportunity to improve our commitment towards you and all our guests.
Sincerely,
Sometimes you get in so late that room service is the only option, and we made the mistake of ordering that at Hotel Beaux Arts this month. Delivered late - our dry chicken, soggy fries, and a Caesar salad with "jumbo shrimp" that were size of quarter and tasteless as if they came from a can. Love the property, but room service has to be at least passable and this wasn't even close.
Dear wildguyoftoday,
Thank you for staying at the Hotel Beaux Arts Miami. Your satisfaction is very important to us and on behalf of our team, please accept my sincere apology if your stay did not exceed your expectation. Please feel assured that we continuously strive to deliver an excellent service and product, therefore your comments have been shared directly with the entire hotel team in an effort to enhance all our guest's future stays.
We hope you will allow us another opportunity to provide you with exceptional offerings in the near future.
Sincerely,
We took the room on higher floors, the view was beautiful, the room was clean, bed very comfortable and all the toiletries smelled wonderful. A bit chilly inside, but maybe we just didn't find a way to make it a more comfortable temperature. On the cons side - messy and slow valet service, they don't have much space near the entrance, so it gets chaotic. Our experience was a bit abysmal just because there was some couple a room above shouting and fighting all night about their relationship, making so much noise for so many hours and no one really cared. I didn't sleep at all. We took the higher floor room because usually these are calmer as there is no noise from the street, but it turned out even worse because of such trashy "neighbors". Also, the hotel has a bit of a stuck-up luxury show off thing going on, they leave better cars of guests for display near the entrance, that's kind of, um, how to put it, pretentious. Well, it is Miami, I know, but still - I don't find it classy.
Dear anaismalli,
Thank you for taking the time to share your insight regarding your recent stay at the Hotel Beaux Arts Miami. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I sincerely apologized that we did not exceed your expectation in this instance. Please fell ensured that your concerns have been shared with all our associates in an effort to look for opportunity to improve our commitment towards you and all our guests.
We hope to regain your trust and welcome you once again at the Hotel Beaux Arts Miami when your travels bring you back to this area.
Sincerely,
A fantastic stay made even more wonderful by the incredible staff.
Even before I checked in, I knew it would be a great stay when I saw an upgrade to a corner suite. As a Marriott elite, it does make the stay easier when it happens, and makes you feel valued.
But honestly what made the stay great were the staff. Specifically Andres at the Concierge Desk, and his staff. From the moment I walked in, they told me they were there to help me however they could, and made it clear that they truly meant it.
From offering free breakfast in the restaurant as compensation for no breakfast in the lounge, a food and beverage voucher as a welcome gift (a standard option, but they offered it in addition to points—which they definitely did not have to do—as an apology for the lounge being unavailable for food/drink and the lack of a minibar).
When I needed additional coffee in the room, Andres got on it right away, the coffee was there within minutes, and he even called to confirm that it had been delivered. When I checked out and still had work to do, they brought me refreshments as I worked in L'Atelier (the lounge), and made sure that I was taken care of.
Regardless of the benefits, compensation, etc., it's the intangibles that make a good stay great. Andres and his team really delivered.
Simply not impressed. Spend the extra money for luxury and arrive to an empty (unstocked) mini bar (not even a bottle or wine opener for the drinks we had to purchase at Whole Foods), two towels, front desk that doesn't answer when you call.
Please save your money. Let our disappointment help you out. Message me so I can personally tell you how mediocre this place is.
Dear 780gentryh,
Thank you for taking the time to share your insight regarding your recent stay at the Hotel Beaux Arts. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I sincerely apologized that we did not exceed your expectation in this instance. Please fell ensured that I have shared all your comments and concerns with all our associates in an effort to recognize our shortcomings and look for opportunity to improve our commitment towards you and all our guests.
Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. We hope to have the opportunity to regain your trust and welcome you once again at the Hotel Beaux Arts Miami when your travels bring you back to this area.
Sincerely
