Ughhh really wanted to leave here with an outstanding review. Went to stay here on a BAECAY with my husband. I have over 15,000 travel agents around the world under my leadership making me the number 1 in the world in my travel industry on the network Marketing side. I’m getting somewhere with this... not a shameful plug. Check in was smooth. It did take us a little bit of time trying to figure out where the 40th floor was in the elevator. We had to get out of it to ask someone. Hubbi and I both missed it..it was on the opposite side of the inside of the elevator. We get to the room.. mind you .. about 5 people on my team referred me so I just KNEW this was about to be everything. The room looked cute upon entering. So I went LIVE on Facebook to do a review. Immediately everyone started inboxing me asking why was I in that particular room.. that I should ask for an upgrade. They said I had a standard room compared to the ones they had. So I sent my husband down to ask and they gave him prices to upgrade. A few of my team said no coach.. sent copies of their free upgrade. Being in the travel industry I do realize that you can’t always get an upgrade so I said hey.. whatever..I was ready to enjoy the room.
Our view was meh.. condos and construction .. we could see a sliver of the water each direction. There was hair .. yes hair on the wall in the bathroom. I really expected much more to be honest. I’m gonna get to the good things at the end.. no worries.. Room service came once during our stay. We kept going to the front desk to ask and they would never come. We asked for extra towels... had to make our way back down to find them ourselves. What was supposed to be relaxing became a chore. I even went to the pool for 3 hours while my husband went to the mall so that they could clean the room. Came back up... nope.. still dirty. We had the clean up sign on And everything. Ok here’s what you really came here for.
Cons- Cleaning Service is almost non existent
-Bathroom wasn’t squeaky clean
-nothing but air in the mini bottle area
-Pool and game room closes at 6pm
-No sun in the pool area
Pros- Beds are comfortable
Staff I encountered were friendly
The robes were a nice touch and very plush
I won’t be going back. We ended up leaving to stay somewhere else bc we just weren’t impressed.