I stayed for 2 nights a couple of weeks ago. My suite was nice size and very clean. Everyone at the hotel was helpful and courteous. I left my Apple Watch behind and didn’t discover that I had left it until I was almost at the airport. I called and spoke with Matt. He assured me he’d go personally to the room and retrieve it for me. When I returned my watch was waiting. I was so impressed with this hotel and particularly Matt for going above and beyond!

I stayed here many times on business before the pandemic.

Was sad to see upon my return in December 2023 how much the hotel's service had declined.

This is a suburban hotel with a large parking lot. Parking is not scarce. There is no valet and there is no added security. But the hotel has added a parking fee; it's a pure money grab with zero value for the guest.

The hotel has moved to common bath amenities in the shower. Not a bar of soap in sight. And one of my bottles has a big pubic hair on it.

Housekeeping used to be daily. Now it's every other day. But don't worry...for this reduced service the hotel has added signs to the fridge and on the counter requesting that you "reward" the staff with tips. (Can I put up a sign in the manager's office requesting that they "reward" their staff with, say, a living wage?)

There used to be a business center. Now there's a counter where the computer used to be and an out of order printer.

There used to be a little market with affordable snacks and some things you could make in your room. Now there was an out of order freezer with no food and rip-off snack pricing, like a small bag of Cheez-Its for $5.

There used to be a nice evening reception with a few snacks. Now this is only on Wednesday.

Wear and tear signs everywhere, including ripped carpet seams in the room.

So it's gone from a decent Homewood Suites to a bad one with bare minimum service, lots of little ripoffs, and questionable cleanliness and maintenance.

Disappointing.

This was the first time I was lead way astray by tripadvisor reviews. I just don't see how this place is 4.5 stars and the #1 of 6 hotels in Maitland. I would be scared to see the next 5 down.

Bottom line is the staff here is awesome. but too many "little" things added up.

1) I don't mind paying for parking and I knew when making my reservation that parking was $8 per night. I do have a problem paying for parking, and then getting a note with our room key saying you have had issues with break ins. If I pay for parking I expect that it is because of added security. They don't have this. This was a money grab.

2) Thin wall kept me up 2 nights because of loud neighbors. I eventually had to report one to the desk so I could at least get a few hours sleep.

3) Ragged carpet and poor drains in the bedroom.

4) A couch that felts like sitting on a rock.

5) A/C/Heater wakes you up every time it comes on.

I stay at Hilton properties because I know I will be get a good safe night sleep. They failed to meet the basic expectations, but (I honestly mean this) in the most friendly way possible, and I give you credit for that.