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Reviewed 3 weeks ago

I will premise this review with the fact that my husband and I were only in the room to sleep and we did not utilize any of the amenities (pool, gym, tennis courts, driving range, etc.) on the property. The room (mini suite partial kitchen) was a good size for us, but I could see it being tight for families. The room had nothing spectacular, had basic and slightly outdated furnishing (not terrible). The kitchen had everything you needed to cook, however, we didn't use it at all. Only 2 real complaints: (1) the walls are extremely thin in the building we stayed (21) and we could hear our neighbor speaking clearly (and running the blender constantly); and (2) the cable was not properly connected to the TV in our bedroom. However, we didn't bother having someone fix it while we were there because we were hardly in the room.Overall the property was nice, clean, and well maintained. The pool area was large and also well maintained. Several tennis courts in good condition that could be played on. I would recommend this resort to others, but suggest getting a bigger room or one in a building with thicker walls (if that's even something you can ask). I will also note that all hotels have thin walls, but this was exceptionally thin.

  • Stayed: October 2018, travelled as a couple
    • Value
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Review collected in partnership with Armed Forces Vacation Club
Thank Tarin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewhite2016, Guest Relations Manager at Star Island Resort and Club, responded to this reviewResponded 3 weeks ago

Greetings from Star Island,

Thank you Tarin E for taking the time to write a review. We are glad that you enjoyed your stay and the accommodations we offered. Please accept our apologies for anything that was less than perfect. We hope that you give us an opportunity to make your next visit pleasant and care free.

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Reviewed 4 weeks ago via mobile

Pros: very quite and relaxing place, big room with separate kitchen/living room, all clean, friendly staff, fantastic pool area, one of the best gyms I’ve ever seen in a resort. Real heavy duty stuff. I loved it. Great shop with excellent breakfast.

Cons: Gym closes already at 9pm. No room service included.

Stayed: October 2018, travelled with family
Thank Volker-Meier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewhite2016, Guest Relations Manager at Star Island Resort and Club, responded to this reviewResponded 4 weeks ago

Greetings from Star Island,

Thank you Volker-Meier for taking the time to write a review. We are so glad you enjoyed our resort and property amenities. We look forward to having you as our guest again soon.

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Reviewed 4 weeks ago

My wife and I enjoyed a fabulous trip. Staff was consistently friendly and went the extra mile. Property was spotlessly clean and the pools were wonderful. We used our Wyndham timeshare and were very pleased. We would definitely stay here again!

  • Stayed: October 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank emooney85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewhite2016, Guest Relations Manager at Star Island Resort and Club, responded to this reviewResponded 4 weeks ago

Greetings from Star Island,

Thank you emooney85 for taking the time to review our property. We are happy to hear you decided to vacation with us and had such a great experience. We look forward to welcoming you back again in the near future.

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Reviewed 4 weeks ago

Nice little tucked away gem. Not too big which a was a welcome change of pace in getting away from the crowds generally associated with Orlando. All the amenities of a larger resort; good location with plenty of restaurants etc. nearby.

  • Stayed: October 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewhite2016, Guest Relations Manager at Star Island Resort and Club, responded to this reviewResponded 4 weeks ago

Greetings from Star Island,

Thank you Victoria M for your review. Star Island is a little slice of paradise where you can relax and rejuvenate and we are happy to hear you enjoyed your stay with us. We would be thrilled to have you as our guest again soon.

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Reviewed 4 weeks ago

The room needed major updates. They had painted but it was not a very good job. The corners and areas were very dirty, I noticed a cockroach coming out of the faucet by the jaquzzi. I have stayed at nicer hotels than this, and just feel like it needs to be better updated.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank stephaniesnyder2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ewhite2016, Guest Relations Manager at Star Island Resort and Club, responded to this reviewResponded 4 weeks ago

Greetings from Star Island,

Thank you for your feedback stephaniesnyder2018. This will allow us to continue to enhance the vacation experience at our resort. Our apologies that your stay was not as expected. We will be sure to review your concerns.

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