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Michelle T

Friendly staff and clean modern rooms

5.0 of 5 bubblesReviewed 4 weeks ago
We had a wonderful stay at Fairfield Inn! The staff was very friendly. Susie took care of us. She was very friendly and helpful. When she found out we were visiting for our Anniversary she upgraded our room to a beautiful suite with a gorgeous view. The rooms were very clean and modern. Beautiful grounds! We definitely recommend and would love to stay here again.
Date of stay: October 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this review
Responded 4 weeks ago
Dear GrandTour47189752296,

We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. I will be sure to pass your kind feedback on to Susie and the entire team. Your review is appreciated, and we hope to see you again soon.

Best,
Danielle Slough
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews front desk a great stay island fish company sparky's landing amazing hotel grab and go key west corn hole working order oatmeal breakfast sandwich pool area convenient location nice property on site restaurant view of the water we loved our stay
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Reviewed 3 October 2024 via mobile

The Fairfield Inn was fairly empty due to impending hurricane Helene. The room was clean and the breakfast was adequate, but the best part was the customer service. The pool tiki bar was staffed by Gonzo, Paul Gonzalez. He not only made a very good drink, he provided some great recommendations for things to do in the Keys. We enjoyed visiting with him.

Room tip: Make sure to check out the Coconut Weather Station in the parking lot.
Date of stay: September 2024
Trip type: Travelled as a couple
Thank Blue F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 3 October 2024

Dear Blue F,

Thank you for choosing us! Gonzo and the entire staff love being a great representation of Marathon and all the friendly people who live here. Thank you so much for taking the time to share your great rating with us and other guests. We hope to welcome you back soon for another great stay.

Best,
Danielle Slough
General Manager

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Reviewed 28 September 2024 via mobile

Booked this hotel last minute as the place we were meant to be staying wasn't what we expected. Felt comfortable as soon as we arrived. Everything you would expect from a "chain" hotel with breakfast included. Plenty of parking, small pool but was quiet during the time we stayed

Date of stay: September 2024
Trip type: Travelled with family
Thank scottt185
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 29 September 2024

Dear scottt185,

We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area.

Best,
Danielle Slough
General Manager

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Reviewed 21 September 2024

Waterfront? Yes, if a canal visible from only a certain number of rooms qualifies as waterfront, it is. As for my room's view of the parking lot I wouldn't have known about the waterfront bit at all unless I went out back to the pool and stared over to the side. The restaurant (Sparky's ) was closed. It wasn't clear whether the closure was permanent. The small tiki bar near the pool had limited hours so an evening drink did not work out for me. The beds were not resilient but not too uncomfortable either. The bathroom was well done with a heavy sliding glass shower door that kept the water in and a shower with a convenient controller off to the side. Having only one elevator service a long row of rooms made for a trek back and forth each time I had to leave. Breakfast was OK. I can't say much for the sawdust infused bread or the fake English muffins, but the coffee and juice were good. I appreciated that half and half was available, and I didn't have to settle for flavored creamer. Keep an eye on the real price for this hotel and add $17 a night for self parking. What a way to fake a true rate.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristen B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 21 September 2024

Dear 642kristenb,

I'm sorry to hear not every aspect of your stay met your expectations. I am sorry that you were disappointed with the parking. In the Marathon area, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We try to be as transparent as possible regarding our fees, so I regret we let you down. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.

Sincerely,
Danielle Slough
General Manager

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Reviewed 20 September 2024 via mobile

Traveled Solo for a short getaway away from home in Maryland. Only about 3 hrs from Fort Lauderdale and more than halfway between the start of the Keys and Key West. Being a Marriott Member is a plus. There is a parking lot but there is a small fee. Plenty of things to do around the area but if you aren’t an adventurer, they do have a pool or Sombero Beach is a 10 min drive.

Room tip: Plenty of Parking in the back but there is a small fee per night.
Date of stay: September 2024
Trip type: Travelled solo
Thank Jamebach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 20 September 2024

Dear Jamebach,

Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon.

Best,
Danielle Slough
General Manager

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Reviewed 14 September 2024

The hotel is beautiful!! Clean, well appointed and in an amazing location. Nicole at the front desk was amazing. She was extremely helpful and courteous and made our stay wonderful. I will stay here every time we come to the keys.
Thank you Nicole

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 15 September 2024

Dear stephaniebJ3724SU,

Thank you for your great review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let Nicole know how awesome she is and share your review with the rest of our team as well. Please come see us again soon!

Best,
Danielle Slough
General Manager

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