We had a wonderful stay at Marlin Bay! The home was lovely, very cleaned and had all the amenities we needed. The staff is beyond wonderful and helpful. My. We had myself, husband and sister in law for the stay. The layout was perfect for all our comfort, space and privacy. The pool is so nice and the bar with drinks was perfect! Marathon was the perfect middle spot for us and all we hade planned during our week here. We all highly recommend Marling Bay Resort!
Thank you for the fabulous review and recommendation! We are super happy you loved your stay and we hope to host you again in the future. :)
I travel to Marathon several times a year and this was the first time I stayed at Marlin Bay Resort.
I cannot say enough about the experience. It was hands down, one of the best places I have visited.
The house was immaculate and beautifully, decorated with incredibly comfortable beds. They did not spare any expense, and it was completely loaded with every amenity you could possibly need. Every bedroom had their own pool towels, and there was a Beach bag filled with specific towels to take to the beach. If you needed anything, you just texted your concierge and they would arrange it for you instantaneously. The pool was beautiful and the bartender at the pool bar was so great. She knew all of us by name and really made the experience special.
The clubhouse was also beautiful, but we didn’t have any rain so we didn’t really have any need to take advantage of it. They have a beautiful gym with a sauna and steam room and a shower, a pool table, shuffleboard, table, ping-pong table, and every other game by the pool you could possibly imagine. They even had a lookout tower to climb to watch the sunset but we had a roof deck so we didn’t use it. They had huge grills and picnic tables all around the property and Adirondack chairs to sit and watch the sunset. I can’t wait to comeback!!
We cannot wait to host you again! :) We are thrilled you enjoyed your stay and really appreciate such a wonderful review!!
Excellent accommodations and customer service. Would have given 5 stars except the elevator was broke on our three story home and was not made aware of this until arrival. Would have expected some type of credit for the inconvenience.
We are so happy to hear that you enjoyed your stay with us and the property overall! Our sincere apologies that we could not have the elevator repaired in time for your stay, and we do usually make guests aware of information like this prior to arrival. We will follow up with you directly via email.
This was our 3rd visit to Marlin Bay. Once again, it exceeded all expectations. From the moment we book, we have such great communication/service with everyone involved. We rented a boat slip again as well and that allows for fun exploration of the keys (Sombrero Reef, 7 Mile Bridge and dinner at Castaways via boat)! The house, as always, is immaculate with every essential for a vacation. The pool is honestly our favorite, so refreshing as it is regulated for warmer days (and vice versa for colder days-we've been in November). The kids love picking out games from the Club House, playing pool by the bar and ordering frozen lemonade from the sweet/patient bartender. The resort is the perfect location for dining. We walked to Florida Keys Steak and Lobster for a delicious dinner. We also ordered takeout from the Thai place nearby and walked there as well, another night we walked to the Keys Fisheries for fresh fish and their conch fritter batter to cook ourselves. Sunset from the marina is beautiful and a nice relaxing end to the evening. Perfect, relaxing vacation (and we are from a Coastal "touristy" town as well).
Nothing says you are providing great guest service, like a return guest! We always look forward to your stays.
Thank you so much for your review. Im certain it will provide valuable incite for future guests.
See you soon! :)
I want to start off with I have been coming to Marlin Bay for years with my family. We’re a large family so we typically rent out the larger unit. Our previous times have been incredible, giving us a reason to make this our yearly family trip. Unfortunately, this time was much different. Upon paying premium pricing (which we are fine with knowing how the unit presented itself in the past) the unit was not up to par. Our large wine fridge in the kitchen was not plugged in and we are avid wine drinkers. We plugged it in and it started making a very loud sound that would not turn off so we had to turn it off by the breaker. I called maintenance and they apologized but the condenser was broken. The elevator did not work functionally when we tried to use it. The elevator light was also out and the management company seemed to put a sticky light on top which wouldn’t work either and was hanging off. Going for a short walk to the pool bar or just out for a grocery run made it difficult to leave any of the older kids at home due to the front door never being able to lock. They provide you keys but the door isn’t even able to be locked from the inside. For a week we slept in the home with no means of security for ourselves or our valuables besides the front gate. If you’re familiar with the area the surroundings outside of the gate are not the best. We also tried to access the roof top with the balcony access but the door was locked not allowing us to get that full view of the marina that we paid for. We asked the team upfront why the door was locked not allowing us access and they said “it’s unsafe to allow anyone up there”. We paid for a boat slip and every time prior with that specific unit it’s been right in-front of our home but this time it was all the way towards the end on the other side. Needless to say this stay was such a disappointment. For the amount we paid for our stay. I just wish they would have brought all of this to my attention at the time of booking so I was aware of what I was getting into. I mentioned taking my stepmother who is handicap here but I couldn’t imagine how this would have been possible knowing now the elevator is not in operating order. Management needs to step it up. This property and what it was gave so many a reason to come back. If a unit is not prepared to have tenants than they should not be booking it.
We are truly sorry to hear that your stay this time was not as wonderful as the last time, as that is certainly not the experience we typically provide.
Our apologies that the wine fridge was not working during your stay, but please rest assured we are addressing the necessary repair. It is just unfortunately taking much longer than expected to receive the required parts down here in The Keys.
The elevators are now functioning properly. They will often now work correctly, if all the doors on the various levels are not completely closed. I am unsure if you reached out to our Front Desk or Maintenance Team about this issue, but we can often resolve the issue quite quickly by showing our guests the various doors and how they need to be completely closed.
The lock on the one door is a bit tricky, but I can reassure you that it does indeed lock. Again, not sure if you reached out to our Front Desk or Maintenance Team about this issue, but we are always more than happy to quickly come to the home and show our guests how that particular lock and door function.
The "rooftop decks" on our 4-bedroom homes have never been accessible to guests due to how steep and unsafe the ladder is, in addition to the large amount of HVAC equipment that is up there. We do not advertise our 4-bedroom homes as having rooftop decks, just a handful of our 3-bedroom homes have that advertised as an amenity.
Regarding the boat slip, we will always try and get guests' boats as close to their home as possible. However, it looks like you booked just a couple weeks prior to your stay dates, so unfortunately by that time we had limited marina slip availability to work with.
We do appreciate all your feedback and will certainly work with our team to address the issues. We also truly hope that your family returns to Marlin Bay to enjoy the stellar experience we know we can deliver.
