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Horrible venue

1.0 of 5 bubblesReviewed 28 May 2024
Everything about this place is disappointing. No service or amenities as promoted on their website. Moldy buildings. Filthy landscaping. Non-responsive manager who is so inept his employees are mistreated and quit. Leading to no service and no amenities.
Date of stay: May 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviews (1,488)
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Reviewed 19 May 2024

Everyone who worked here is wonderful! Al and Pedro helped me to unpack and repack my car; Ed saw that I was having a bad day and brought popcorn to me after maintenencing the television; everyone at the front desk to include Maria, Melissa and Ivis were patient and helpful during my entire stay; Joni is super sweet and helped me check in/out and with billing; and Nadege did a tremendous job servicing the room. All employees are happy and wear big smiles on their faces.
The room was tastefully decorated and was very comfortable. The pool is clean and well-maintained. I want to move in!!!

Room tip: Enjoyed my entire stay all the employees were amazing to include Nadege Pedro Ed Joni Ivis AL Melissa and Maria.
Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roam17431235696
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2024

basically the rooms were good, but not cleaned in the 5 days we were there, a maid came in daily just to change the towels and empty bins, but no cleaning, the toilet was never cleaned, and no toilet brush to DIY. The rooms have been updated and no problem there, but the facility is terrible. Nothing at all like their website. Run down, needing a cleaning and updates, pool bar closed on a day it is to be open, they charge an additional $45 resort fee for a bad dirty pool area, I noticed cigarette ends under the sun beds that were never moved. The pool water was clean but the pool edgings were broken and dirty with sharp edges, I can not imagine how they can charge $45 a night for resort fee, the breakfast we refused. The sandy area near the bar was nice at sunset. This could be a great resort if only it was cleaned and painted and more staff.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Freddie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2024

Very nice resort. Stay here more than 1 day if you can to use all of the amenities. Cheap box breakfast is included. BE CAREFUL of the resort fee. We paid the $54 resort fee in our booking and then the clerk charged us another $54 resort fee at check in. I tried to explain to her we already paid it and showed her the paperwork but she wouldn't listen and said everyone pays the resort fee at check in. It's nice here but VERY expensive.

Room tip: Stay here is you have plenty of money. Double Resort fee! Go to front desk to get your cheap box breakfast.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ukyfykdf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024 via mobile

This is the nastiest place we have ever stayed. Just arrived to first look around. Nothing at all like their website. Run down, needing a cleaning and updates, pool bar closed on a day it is to be open, they added an additional $45 resort fee after we prepaid. It is so bad, we asked to cancel before our room was even ready. Manager would not refund our money. The condos next door come over to use the pool. Tremendously misrepresented and should be taken off all travel sites!!!!

Room tip: Don’t go there
Date of stay: April 2024
Trip type: Travelled as a couple
4  Thank Brad Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024 via mobile

Doesn't look like much from the outside. Had a double queen for 3 days. Nice sized balcony with furniture. Comfortable, clean bed. Great a/c & powerful ceiling fan. Bathroom Great size. If you are looking for Florida cookie cutter, touristy place. This isn't it. LARGE pool with plenty of seating. Large area to walk around and unwind. The breakfast was great. So it was boxed? Some of these reviews.... You do realize you are on a KEY, not even an island. Everything has to be shipped in.

Room tip: Ample parking. Nice helpful staff.
Date of stay: March 2024
Trip type: Travelled with family
Thank Michelle T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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