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All reviews free smoothies dove ice cream bars fresh muffins full kitchen bi level turn down service washer and dryer two bedroom suite happy hour duval street wine cooler pool area southernmost point half bath bottled water living area every evening
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Reviewed 10 September 2018

We traveled her for just a few nights with our two teenage children. We loved the location and the room itself. We had a two bedroom ground floor villa which was amazing. Two King beds, a full kitchen, two bathrooms and a washer and dryer it was the perfect place for us as we enjoy having a few meals in. The staff was great and always ready to answer any questions you may have. The pools are small but the kids seemed to love them. I highly recommend renting bikes from the hotel. It was so easy and convenient.
If you are looking for a place to grab breakfast or even lunch I highly recommend the small cuban place across the street next to the deli. Best Cafe con Leche yet.
I will say that the only problem I did face was the water pressure. There just wasn't any at all in our unit, but other then that we had a great time.

  • Stayed: August 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank giolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 10 September 2018

Dear giolo,
Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018 via mobile

We stayed at Santa Maria Suites (9/2018) to celebrate a 60th birthday, 39th wedding anniversary, 32nd wedding anniversary, a 6 mo. Wedding anniversary, and a new engagement. The place was perfect. Matilda was absolutely amazing. So helpful, and gave us great advise. Ray also was very kind and helpful. We would recommend and must definitely go back.

Stayed: September 2018, travelled with family
Thank Quest599797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 7 September 2018

Dear ccowens01,
Thank you so much for taking the time to write this Great review of our hotel. I was so pleased that your stay with us was so enjoyable and that we could be part of your great family celebrations!

Matilda and Ray are just two of the many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018 via mobile

Met a group of friends for a 4 day stay. Our accommodations were fabulous! Very clean, the entire staff is great. Matilda at the front desk was a wealth of information and recommending places to go and things to do. Everyone was friendly, pool was very relaxing. Thank you and we will be back

Stayed: September 2018, travelled with family
Thank Kris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 7 September 2018

Dear Kris K,
Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

The hotel is in a great location. You can walk to everything but also feel like you are away from all the activity if you want some quiet, down time. There is free reserved parking. There is a small grocery on the corner if you want to grab a sandwich, drinks, or if you forgot any essentials. The staff is very friendly and accommodating. The rooms are immaculate and comfortable. The nightly turn down service includes yummy muffins, bottled water, and chocolates. Wifi was easily accessible with a strong signal. The ceiling fans actually create a very comfortable breeze. I was in a two story unit and there were two wonderful balconies. There are free smoothies poolside all day. You can have rum added to make the smoothie an adult beverage for a small fee. They offer happy hour appetizers, although I did not have the opportunity to try them. There is a workout room and a Japanese restaurant onsite.
You do have to carry your luggage up a flight of stairs if you are not in a ground unit. However, the staff is more than happy to assist you. The front desk is great for recommending restaurants and activities. The showers have "rain' shower heads. I did not have an issue with water pressure or temperature. The unit had nice artwork, great use of space and was quiet and comfortable. I would stay here again.

  • Stayed: August 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank kt_phxsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 5 September 2018

Dear kt_phxsea,
Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

We stayed at this lovely little boutiquey resort last week, it's basically at the quiet end of
Key West, around 30 minutes slow walk to Malory Square. This is a family friendly resort with around 30 two bedroom apartments around a couple of little swimming pools.

So the ONLY gripe we had was that the water pressure in the showers was poor so if you have long hair washing the shampoo might be a challenge - if it were not for that this would be a 5 star review.

The staff were lovely, Matilda on the front desk was a genuinely happy lovely person and along with Jason at the pool bar they are very much a credit to the resort. The maintenance staff and cleaners were all very friendly and smiley.

Expect free muffins, choc ices (they are left in the freezer - we only realised this on the last few days), chocolates in the rooms daily and a bunch of other things at the pool including a very generous 90 minute happy hour with free alcoholic and soft drinks.

The pool and grounds was very clean and tidy, the pool was never too full however finding a shady lounger was occasionally a challenge - just a matter of timing.

Overall this is a very nice friendly little resort where due in a large part to the staff you will find a happy stay.

Room Tip: pool rooms are nice but the garden room we had was find
  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded 4 September 2018

Dear Bob B,
Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable.
Matilda and Jason are just two of the many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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