They have an amazing pool; great rooms. Bar is easy going and concierge was helpful. The true gem of the hotel is the beautiful air conditioned silver bullet train that is the shuttle. It was impeccably timed, safe and clean with John at the helm. John was a hoot and made the trip easy.More
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This is rating, best customer service. Thank you Annete, Vadium,Jaxon, Hubert, and Taisha for giving us a wonderful time. Amazing food, amazing view. I recommend to anyone that wants great time and great customer service. I'll be back for sure
Dear D6846JHkarlas,
Thank you for the wonderful review and for taking the time to share your feedback with us regarding your recent stay. Annette, Vadim, Jaxon, Hubert and Taisha are just some of our amazing staff that always go above and beyond for our Havana Cabana family. We hope we get the opportunity to serve you again in the future.
Warmest regards,
You provided smiles, an extremely relaxing stay, great pool to escape to, clean accommodations, and an easy shuttle service. Breakfast at the food truck was so very good each morning. Gemma made it perfect with her friendliness and daily smile. When it was time to head into town, we were treated to a picturesque ride and interesting stories from Val. We will return to Havana Cabana again. Great value for a great stressless adventure. The pool being open until 11pm was a huge plus.
Dear Russell S,
The team, Gemma and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Havana Cabana. We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
Sunny island wishes,
Excellent service staff was friendly specially Ms Annette jaxon Halbert and taish love there help on time. Thank you all for the best hospitality sorry I feel like some spelling mistakes but it was best tripe ever . Thanks one more time Havana Cabana staff ❤️❤️❤️
Dear Khadija-mirza,
Thank you for the wonderful review and for taking the time to share your feedback with us regarding or superstar staff members that assisted during your stay. Our priority is customer service and we are thrilled that we met that mark!
Warm island regards,
We have absolutely loved our stay here. This was our first time to Key West and highly recommend Havana Cabana. It is in a perfect location, beautiful hotel with excellent staff and gorgeous pool area. We loved that we were walking distance to Publix for quick snacks, also right next door is Key West Adventures which was perfect for the day we rented a Jeep to drive and explore all the way to Key Largo and back. The free shuttle is such a nice added bonus. You are close enough to the action that it’s only a short shuttle ride, but far enough away that it’s a nice break as well. We enjoyed hanging by the pool with our favorite frozen mojitos made by Vadim who was so nice! We also had such a great experience with Annette and Becky at the front desk! So helpful and friendly. It’s close to the airport that it was just a short 6 mins ride. We can’t recommend this place enough, would definitely stay here again in the future. As someone that reads reviews on here before booking vacations, go ahead and do yourself a favor and book now!
Dear Hreneec06,
Thank you so much for taking the time to write this amazing review of our hotel. We are so pleased that your stay with us was so enjoyable, and we thank you for you feedback. We have many superstars on our team that are dedicated to providing great guest experiences and we are pleased that we did not miss the mark on this. We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
Excellent hotel with a beautiful pool. The beds are really comfortable and the service is fantastic. I traveled solo with my almost 6 year old twins and it’s a very kid friendly hotel - although I wish the menu had more kid options. fresh fruit would be awesome!
Location is not stellar, but Val the shuttle driver more than made up for it! Every ride on the shuttle was a delight!!
Dear leafyb2,
Thank you for sharing such kind words with us. It means the world to our entire team to hear you received such great service from our shuttle driver Val! We look forward to accommodating you again soon!
Warmest regards,
