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Reviews (325)
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Reviewed 4 weeks ago

From the moment of check in till departure, everything about this Hotel is first class. There is no other property in Key West that is so new and modern and perfect in every way. We had the premium pool patio room, one of 5 on the property, and if you desire the ultimate in couples privacy, you must reserve! The room decore was equisite modern, with a bathroom that will leave you wanting to redesign your own at home,

We were greeted at the front desk by beautiful, friendly, energenic Claudia with a fancy glass of champagne, then a bottle she chilled for us (we were getting married in 3 days). She walked us through their zen-like garden and showed us our room, explained everything this fabulous hotel had to offer. Everytime we walked through the lobby we were re-welcomed. Honestly, the hotel was full but everyone treated us as if we were their only and most important client.
We went to the pool and the first day Paul was our bartender, friendly, intelligent, funny - again, we were treated like VIP. The 2nd day at the pool Jason was our fabulous bartender - great character! Had us laughing constantly and every new couple that came in was immediatly added to the fun...where do they find these top-of-the-line employees??! I cant say enough about this place - from the moment we walked in we were in a different world. Even the housecleaning staff and grounds keepers were beyond friendly and accommodating. We felt truly pampered - whoever owns this place knows how to do things right. Better, much better than
upscale resorts. Highly recommend!! Eighteen stars!!

Room Tip: If you are just a couple looking for the ultimate Key West Hotel, this is it!
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank SaraP1165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at H2O Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear SaraP1165,
Thank you for taking the time to write this 18 star review of our hotel!!!
Claudia, Paul and Jason are are just three of the many great team members that work hard each day to provide exceptional guest service.
I was pleased to read that we exceeded your expectations with our staff and our facilities.
We look forward to hosting all your future trips to Key West and our Adult Only hotel.
All the best,
Jim Heineman, VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I read the many outstanding reviews of H2O and was left thinking...can it really be? Yes. From the champagne arrival to the wonderfully appointed suites; from the staff assistance to the poolside drinks; from the quiet location to the turn down service the folks at H2O met or exceeded all that we had anticipated. I read that some folks thought that the rooftop pool was just fine and the plunge pools were an unnecessary splurge. Well, I'm glad we splurged. We didn't get the super private plunge pools but we sure enjoyed the one we had (at room 4). It was nice to be able to just jump in anytime, even late at night after getting back from Duval. We got a number of great restaurant recommendations from Chris and Paul, the poolside bartenders. Our favorite may have been the Flaming Buoy. It was walking distance and terrific. We rarely spend this kind of money on a hotel and we thought we may feel a little out of place at this resort but we did not and I would truly consider returning the next time we make Key West our destination.

Room Tip: Ask the bartenders for restaurant recommendations. They hit on every one.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank wahooskipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at H2O Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear wahooskipper,
Thank you for taking the time to write this five star review of our hotel.
Chris and Paul are just two of the many great team members that work hard each day to provide exceptional guest service.
I was pleased to read that we exceeded your expectations with our staff and our facilities.
We look forward to hosting all your future trips to Key West and our Adult Only hotel.
All the best,
Jim Heineman, VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

I’m so glad we ended up staying at the quaint boutique hotel. Although it’s on the expensive side, it was well worth the money. The staff was excellent, it has a lush courtyard area with waterworks, very nice rooms and adult only! We had our own private pool on our patio which was ok, but we spent the majority of our pool time at the rooftop pool. We will definitely be staying here again the next time we vacation in Key West. I would like to thank Claudia and Juan for their outstanding Key West hospitality, you guys rock!

Stayed: June 2018, travelled as a couple
Thank SpiveyJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at H2O Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear SpiveyJT,
Thank you for taking the time to write this five star review of our hotel.
Claudia and Juan are just two of the many great team members that work hard each day to provide exceptional guest service.
I was pleased to read that we exceeded your expectations with our staff and our facilities.
We look forward to hosting all your future trips to Key West and our Adult Only hotel.
All the best,
Jim Heineman, VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We had high hopes and H2O Suites exceed our expectations. Our room was large with great design and decor. Champagne at check-in and drinks by the pool. One block from Duval St. I highly recommend. I prefer this hotel to the Casa Marina.

Stayed: June 2018, travelled as a couple
Thank Timothy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at H2O Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear Timothy K,
Thank you for taking the time to write this five star review of our hotel.
We have many great team members that work hard each day to provide exceptional guest service.
I was pleased to read that we exceeded your expectations with our staff and our facilities.
We look forward to hosting all your future trips to Key West and our Adult Only hotel.
All the best,
Jim Heineman, VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

The location is in the quiet side of Key West and a walking distance from some great restaurants and bars. The property is unbelievable! It is only rivaled by the service. If you get the pool porch room, you will not regret it. I think I stayed in that pool longer than I slept. The bed sheets, the porch chairs, and the overall room itself is unreal. I am so excited to return. The best part is no one under 25 can stay at the resort, so it is quiet and peaceful.

Room Tip: get the pool with the porch in the back for more privacy
  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank jpapakalos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHMSKW, Owner at H2O Suites Hotel, responded to this reviewResponded 8 June 2018

Dear jpapakalos,
Thank you for taking the time to write this five star review of our hotel.
I was pleased to read that we have now set the bar for you hotel of excellence!
We have many great team members that work hard each day to provide exceptional guest service.
I was pleased to read that we exceeded your expectations with our staff and our facilities.
We look forward to hosting all your future trips to Key West and our Adult Only hotel.
All the best,
Jim Heineman, VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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