Dirty dirty dirty! was not even close to be clean when we arrived, the maid did a poor job. We tried to reach management of the location (easychoicepropertymanagement.com) but they did not respond, ignore our request and just left us without good customer service. WE were a large group and needed towels, we only had about 5 for the whole stay and never got ours change and clean. Had to go buy some for ourself. This was the worst experience ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 Mar 2015
Thanking you for taking the time to review our property at Regal Retreat. We take pride in providing excellent service to all our guests.
It seems we did not meet your expectations in this circumstance and for that we do apologize.
We will be reviewing the incident and checking with the housekeeping department. Once again please accept our apologies and will keep on striving to obtain our positive reviews on all of our properties.
Best Regards,
Jonathan G.
Easy Choice Vacation Homes
This response is the subjective opinion of the management representative and not of TripAdvisor LLC