So a friend of mine called me and asked me to place the order at this restaurant I’ll go here quite often I have been to several houses in several cities. I ordered the theaters with garlic and honey mustard and 10 wings all flats extra crispy with Buffalo and Garlic Parmesan. Causing us a ride anymore perfect the wings had no sauce at all. We would have just eaten them but they also were not extra crispy which means they were really greasy. Young lady Julie at the bar was really nice but her manager Ken, was not so understanding. Now I placed the order and had a full conversation about how I wanted them in the bartender and I laughed about them so I’m sure she knew how they were supposed to be cooked. However the manager came got on the phone with me and told me that he open the box and looked at the wings and check them over and make sure they were right. He also toldMe that the sauce may have absorbed into the wings as if I wouldn’t notice that there was no Parmesan cheese on them. He then asked me to bring the wings back in so that he can we make them instead of me making them another time if he in fact check the Wings before they left the way that he said and Jules was able to tell him what type of Wings I ordered then he would have known they were. It cooked right. I have been posting here on Trip Adviser for many years and I have rarely had to speak about bad customer service but I don’t like feeling like I’m being accused of lying. We had to stop for lunch and go back to take the wings to prove that they were not properly cooked although the manager and Julie had seen them. I like the Ale houses in different cities around Florida where I’ve visited but I’m pretty sure I won’t be going back to this one, at least not while there’s a manager on staff who thinks his customers are not telling the truth. I only wish I had taken a picture to post for you so that you can tell me whether or not it looks like the wings absorbed the cheese. We all work hard for our money and we all want to enjoy our lunch, go somewhere what if your lunch is not what you actually ordered they will honor you and give you what you’re paying for with good service. After all, you deserve that much!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.