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Kenji C

5-stars for Bridgette!

5.0 of 5 bubblesReviewed 24 Jul 2024
Bridgette was the best! Thank you so much again! 🍪 We didn't stay at the hotel but Bridgette was sweet enough to give my bandmate and I the famous Doubletree cookies! A perfect way to end the evening on a tour day off! The generosity and kindness really went a long way
Date of stay: July 2024
Trip type: Travelled on business
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Bryce Skeen, Owner at DoubleTree by Hilton Hotel Grand Junction, responded to this review
Responded 25 Jul 2024
Thank you! We will share this with Bridgette!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,643)
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Reviewed 21 July 2024 via mobile

Bugs- there were many many bugs in the room. The couch (was in a jr suite) had so many stains on it looked like it was taken from a dumpster. It then started to storm and rain came in the windows which made the bugs fly around more. We left after 15 mins. I then read other reviews and the bugs were an issue before our stay! I have stayed in hundreds of hotels, woods, beaches, cities, etc never had that many bugs in a room. Occasionally one or two killed them no more. We had to drive an additional 2 hrs to get another room and pay more money. They did not charge us for the room.

Room tip: Things to avoid-booking a room here
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Aizelleed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryce Skeen, Owner at DoubleTree by Hilton Hotel Grand Junction, responded to this reviewResponded 23 July 2024

I am very sorry for this poor experience you had with us. I understand how this could be uncomfortable for you to try and relax and have this happen. We have taken appropriate actions to eliminate this from happening again and hope your future travels go well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

Many thanks to Jordan at the Front Desk. I lost my phone within 5 minutes of checking in. At my time of check-in, there were a lot of people arriving for an event. Not knowing exactly who the phone belonged to, Jordan stowed it safely away until I was able to retrace my steps & make contact with him. Thank you Jordan for your excellent customer service!!

Room tip: Thank you for a terrific stay!
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Janet G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryce Skeen, Owner at DoubleTree by Hilton Hotel Grand Junction, responded to this reviewResponded 23 July 2024

Thank you! So happy Jordan was able to help you with your lost phone!

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Reviewed 16 July 2024

Room ok. Generally clean. Towels did have unpleasant scent. Biggest concern was common areas dated and nasty. Lobby seats stained and worn. Floors dirty. Very underwhelmed. They need to invest a little money in updating lobby and restaurant area.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Resort29035402646
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryce Skeen, Owner at DoubleTree by Hilton Hotel Grand Junction, responded to this reviewResponded 22 July 2024

Hello, thank you for the review. We are happy to share a full renovation in very near and cannot wait to share this with you!

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Reviewed 16 July 2024

I inadvertently left my phone (containing my life) at the desk while checking in. As I was checking in there was a lot of activity at the desk - lots of people checking in for an event. The gentleman who checked me in (Jordan) carefully stowed my phone, not quite certain who it belonged to, keeping it safe until I retraced my steps, made contact with him and was reunited with my external brain/phone. Thank you Jordan for your exceptional customer service skills!

Date of stay: July 2024
Trip type: Travelled with friends
Thank Janet G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2024 via mobile

This is a wonderful place to hold a conference. The hotel room was clean and comfortable with a beautiful view. Our accommodations for the conference made it easy to meet both during the sessions and in congregating between. Teal, at the front desk, was responsive to requests, professional, and a delight to work with.
I look forward to returning with my family.

Date of stay: July 2024
Trip type: Travelled on business
1  Thank Lynn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryce Skeen, Owner at DoubleTree by Hilton Hotel Grand Junction, responded to this reviewResponded 16 July 2024

Thank you so much! We look forward to having you stay again and will certainly recognize Teal for her service for you!

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