The outside was a little shabby but the upgraded rooms were a surprise. Tony, the front desk clerk, was difficult and said he would talk with his Boss about the significant rate problem After he had charged my are $140 more than the quoted rate but there was nothing he could do tonight. We’ll see.
The room was infested with insects crawling around, had to kill several. There was no tissue in the room. When we checked out I told the management about the problems and they just said it was not their problem. I also asked them to zero out my account and they wouldn't do it. Will not go back there ever again.
Booked one night through priceline that chose a pet friendly hotel for us blindly. When we get to the hotel, we were told only dogs are allowed, and we had a cat, so we were not able to stay. Called Priceline to get a refund, and they told us repeatedly that the the hotel refused to do so. I understand the priceline booking was non-refundable, but despite this priceline was willing to give us a refund as the issue would have not been to prevent on our side. The hotel doesn't even mention their "dog only" pet policy on their website. Called hotel multiple times and they refuse to give us a refund. The hotel manager avoided talking about the main issue- that they are unwilling to give permission for a refund and then hung up on us. Very unprofessional, through other reviews, it can be seen that the pattern of manipulating policies to avoid giving refunds seems quite common.
We were pleasantly surprised. Property went thru an extensive remodel in May of 2023. Everything is new. Very clean, new beds, actually new everything. Super friendly staff. Free continental breakfast from 6-9.
This was the absolute worst service I have ever received in my life. AVOID THIS PLACE AT ALL COSTS.
We made a late reservation online because we were traveling through and just staying one night. We finally got in around 2:30 am. We are trip advisors for Wyndham and Diamond Rewards members and with a reservation expected no problem. The guy at the desk at first said he’ll charge us “$125 or more” for a deposit, which is weird and very vague and when we asked him exactly how much we’ll be charged he just kept repeating that. Then we told him we had a reservation and he refused to believe us about the reduced rate the computer showed him for trip advisors and asked for proof. Which we gave him. He then refused us service because our reservation said 1 person instead of two. All of these issues could have easily been resolved with someone who knows just a little bit of customer service!! We were treated as if we were criminals. He said he’ll talk to his boss in the morning about it - leaving us without a room. As longtime Wyndham patrons, I am shocked at how we were treated tonight. Completely and utterly rude.
