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Elizabeth J

AVOID THIS PLACE AT ALL COSTS

1.0 of 5 bubblesReviewed 8 Jun 2023
This was the absolute worst service I have ever received in my life. AVOID THIS PLACE AT ALL COSTS.

We made a late reservation online because we were traveling through and just staying one night. We finally got in around 2:30 am. We are trip advisors for Wyndham and Diamond Rewards members and with a reservation expected no problem. The guy at the desk at first said he’ll charge us “$125 or more” for a deposit, which is weird and very vague and when we asked him exactly how much we’ll be charged he just kept repeating that. Then we told him we had a reservation and he refused to believe us about the reduced rate the computer showed him for trip advisors and asked for proof. Which we gave him. He then refused us service because our reservation said 1 person instead of two. All of these issues could have easily been resolved with someone who knows just a little bit of customer service!! We were treated as if we were criminals. He said he’ll talk to his boss in the morning about it - leaving us without a room. As longtime Wyndham patrons, I am shocked at how we were treated tonight. Completely and utterly rude.
Date of stay: June 2023
Room Tip: Not even worth looking at.
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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17 - 22 of 337 reviews
Reviewed 8 June 2023

It said we May surprise you. And they did. This hotel is being upgraded. Don't let the outside fool you. These rooms are very updated. I ran out of devices to charge because the roomhas outlets and usb charging plugs everywhere. Fresh paint fresh floors fresh furniture and new beds. Very fast internet 115mbps down. Cold AC. Good breakfast. Ample parking. We had a great night.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Devo-Bill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 April 2023

Hotel undergoing very loud construction which started in adjacent rooms first thing in the morning (Saturday) with hammering, sawzalls, loud music and carrying on. There was no way to know this was going on prior to booking. Motel was largely empty so I suggested they consider the rooms where they're placing their customers. Motel staff was very rude and dismissive, even at check in. Clearly they couldn't care less. Television didn't work. Stain on the bedding. Breakfast is weak at best. Should have just slept in the car. Keep looking, you don't want to stay here!

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank Ryan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2023 via mobile

They are under going renovations. There is NO POOL. Some of the websites showed pics of a pool.
The new rooms are extremely clean, the mattress was very comfortable. We had issues with the TV, and the gentleman at the front desk was up in less than 5 min to assist. There is a huge lot for RV parking.
We would stay here again.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank debk68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2022

When I booked by phone, I was charged a lot for three nights in this place which was supposed to be of equal value to the Ramada which I was unable to book due to an event that weekend. My husband was in the hospital and when I booked it, I was told I was booking at America's Best Value. I drove up and down Horizon drive looking for the place and didn't see it so I finally surmised it was the Baymont. I get inside the lobby and there are cards on the counter that say America's Best Value so I thought maybe they were a shared hotel or something so I asked the guy behind the counter if this was America's Best Value and he just says no. So I said there was cards on the counter and asked if it was the same place, once again all he says is "no." I was in town because my husband was air lifted to the hospital and I wasn't in the mood for a facetious jerk but finally I asked him if he had my reservation and they put me in a room that was clean, but of the same value as the Ramada? Hardly! I had to call the front desk twice because I was first having issues with the lock, then realized I didn't have a remote for the TV. Breakfast was awful, mainly cheap muffins, don't even think about drinking the orange juice. After my 3 nights there I was finally able to get back in at the Ramada and it was less expensive and so much better. I would not stay here again and will never recommend it to anyone else.

Date of stay: September 2022
Trip type: Travelled solo
Thank ilovesilverton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2021 via mobile

Our stay here was a last minute 1 nighter passing through on a road trip. Rooms were clean and well furnished for a roadside motel. The front desk staff were very friendly and went above and beyond to accommodate us in the middle of the night as there were no rooms available at the dozens of other hotels in the area

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Scenic10834750197
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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