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debk68
erie, co

Renovated

4.0 of 5 bubblesReviewed 27 Mar 2023via mobile
They are under going renovations. There is NO POOL. Some of the websites showed pics of a pool.
The new rooms are extremely clean, the mattress was very comfortable. We had issues with the TV, and the gentleman at the front desk was up in less than 5 min to assist. There is a huge lot for RV parking.
We would stay here again.
Date of stay: March 2023
Trip type: Travelled as a couple
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20 - 25 of 337 reviews
Reviewed 8 December 2022

When I booked by phone, I was charged a lot for three nights in this place which was supposed to be of equal value to the Ramada which I was unable to book due to an event that weekend. My husband was in the hospital and when I booked it, I was told I was booking at America's Best Value. I drove up and down Horizon drive looking for the place and didn't see it so I finally surmised it was the Baymont. I get inside the lobby and there are cards on the counter that say America's Best Value so I thought maybe they were a shared hotel or something so I asked the guy behind the counter if this was America's Best Value and he just says no. So I said there was cards on the counter and asked if it was the same place, once again all he says is "no." I was in town because my husband was air lifted to the hospital and I wasn't in the mood for a facetious jerk but finally I asked him if he had my reservation and they put me in a room that was clean, but of the same value as the Ramada? Hardly! I had to call the front desk twice because I was first having issues with the lock, then realized I didn't have a remote for the TV. Breakfast was awful, mainly cheap muffins, don't even think about drinking the orange juice. After my 3 nights there I was finally able to get back in at the Ramada and it was less expensive and so much better. I would not stay here again and will never recommend it to anyone else.

Date of stay: September 2022
Trip type: Travelled solo
Thank ilovesilverton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2021 via mobile

Our stay here was a last minute 1 nighter passing through on a road trip. Rooms were clean and well furnished for a roadside motel. The front desk staff were very friendly and went above and beyond to accommodate us in the middle of the night as there were no rooms available at the dozens of other hotels in the area

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Scenic10834750197
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2021

Horizon Inn (formerly an America’s Best Value Inn, but the sign says Horizon Inn now) is convenient to I-70 and had a clean room, nice staff, good showers— as no-frills motels go, this is what I was looking for and my stay was just fine.

Date of stay: June 2021
Trip type: Travelled with family
Thank maxtQ4982CO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2021

No prices listing meanwhile they want to charge a loyal customer 150 dollars a day or 850 a week plus deposit for a 1 star hotel. Terrible customer service. They are discriminatory as they will treat a loyal good payig customer like trash when a other (higher income) customer comes to stay. Rooms are Knights Inn quality at best. Do not give this business your money. Even have gone to pay for the week and have heard them arguing with customers about 300 dollars of extra charges on their card...DO NOT SPEND YOUR MONEY HERE.

Date of stay: June 2021
Trip type: Travelled solo
1  Thank 416marshh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2021

Worst hotel experience I have ever had. I have literally never written a google review but this place warranted it. Rented through Hotels.com and prepaid for a king bed. When we got there the guy at the front desk gave me the keys to a room. I went and checked and it was a queen bed and not a king when I went back and showed him my reservation he said that was the only room they had available even though I had prepaid over a month ago for a king bed. My wife and 1 year old and I co sleep so we typically use a king and a queen is very small for us. The guy offered a refund however after calling around there were no other available rooms in hotels nearby. So we decided to stay, the room itself wasn't filthy but it wasn't clean either. Little pieces of trash in the corners and under the desk, the chair in the room had a huge stain that looked gross.The next morning we went down for breakfast, however the same guy that checked us in the night before was there and stated that they are not offering breakfasts at this time. This was very disappointing to us as we were looking forward to a breakfast and this was advertised on their site. Later that night I received a email from hotel.com asking how our checkin was, I left a negative review about our bed. We stayed our second and final night there, the next morning I went down and checked out the guy at the counter seemed very rude and dismissive. He grabbed the keys after I told him I was checking out, I then said thanks and to have a nice day. The guy replied, "thanks and thanks for your negative review" in a very disrespectful and aggressive tone of voice. I explained to him that I had said nothing untrue and that we were given a room with a queen when we had ordered a king. he then said that they had offered a refund, I told him that was true but there were no other places in town that night available and that I couldn't have my wife and baby sleeping in a car. He then told me that that wasn't his problem. I couldn't believe how rude and confrontational he was. I would not recommend this hotel to anyone, literally go anywhere else but here. They will lie about amenities, not give you the room you order (and prepaid for), have dirty rooms, treat you disrespectfully, and if you leave any type of review that they don't like confront you about it in an aggressive manner.

Room tip: Do not stay in any room here.
Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank 174keegant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Baymont by Wyndham Grand Junction, responded to this reviewResponded 6 June 2021

Dear Keegan,
We're terribly sorry to hear about your recent experience with us. Our goal is to provide every guest with exceptional customer service, and we regret if you didn't feel we succeeded in that aspect. Unfortunately, when booking through third-party sites, the room is subject to availability upon arrival, and we apologize for any confusion or inconvenience this may have caused. Nevertheless, your concerns have been duly noted and will be promptly addressed. Thank you for taking the time to provide your feedback, and we wish you safe travels ahead.

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