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Marsh H

TERRIBLE TERRIBLE BUSINESS

1.0 of 5 bubblesReviewed 4 Jun 2021
No prices listing meanwhile they want to charge a loyal customer 150 dollars a day or 850 a week plus deposit for a 1 star hotel. Terrible customer service. They are discriminatory as they will treat a loyal good payig customer like trash when a other (higher income) customer comes to stay. Rooms are Knights Inn quality at best. Do not give this business your money. Even have gone to pay for the week and have heard them arguing with customers about 300 dollars of extra charges on their card...DO NOT SPEND YOUR MONEY HERE.
Date of stay: June 2021
Trip type: Travelled solo
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27 - 32 of 340 reviews
Reviewed 1 June 2021

Worst hotel experience I have ever had. I have literally never written a google review but this place warranted it. Rented through Hotels.com and prepaid for a king bed. When we got there the guy at the front desk gave me the keys to a room. I went and checked and it was a queen bed and not a king when I went back and showed him my reservation he said that was the only room they had available even though I had prepaid over a month ago for a king bed. My wife and 1 year old and I co sleep so we typically use a king and a queen is very small for us. The guy offered a refund however after calling around there were no other available rooms in hotels nearby. So we decided to stay, the room itself wasn't filthy but it wasn't clean either. Little pieces of trash in the corners and under the desk, the chair in the room had a huge stain that looked gross.The next morning we went down for breakfast, however the same guy that checked us in the night before was there and stated that they are not offering breakfasts at this time. This was very disappointing to us as we were looking forward to a breakfast and this was advertised on their site. Later that night I received a email from hotel.com asking how our checkin was, I left a negative review about our bed. We stayed our second and final night there, the next morning I went down and checked out the guy at the counter seemed very rude and dismissive. He grabbed the keys after I told him I was checking out, I then said thanks and to have a nice day. The guy replied, "thanks and thanks for your negative review" in a very disrespectful and aggressive tone of voice. I explained to him that I had said nothing untrue and that we were given a room with a queen when we had ordered a king. he then said that they had offered a refund, I told him that was true but there were no other places in town that night available and that I couldn't have my wife and baby sleeping in a car. He then told me that that wasn't his problem. I couldn't believe how rude and confrontational he was. I would not recommend this hotel to anyone, literally go anywhere else but here. They will lie about amenities, not give you the room you order (and prepaid for), have dirty rooms, treat you disrespectfully, and if you leave any type of review that they don't like confront you about it in an aggressive manner.

Room tip: Do not stay in any room here.
Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank 174keegant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Baymont by Wyndham Grand Junction, responded to this reviewResponded 6 June 2021

Dear Keegan,
We're terribly sorry to hear about your recent experience with us. Our goal is to provide every guest with exceptional customer service, and we regret if you didn't feel we succeeded in that aspect. Unfortunately, when booking through third-party sites, the room is subject to availability upon arrival, and we apologize for any confusion or inconvenience this may have caused. Nevertheless, your concerns have been duly noted and will be promptly addressed. Thank you for taking the time to provide your feedback, and we wish you safe travels ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021

Better to sleep on the side of the road - that’s what we ended up doing!

We ran into car trouble during a road trip and had to get a room in Grand Junction at the last minute. This motel was the only available option, and we booked despite the bad reviews. It took less than 10 seconds to find the first dead bed bug in our room. We put the bug in a disposable coffee cup and fled the room with our belongings.

When we produced the bug to the manager, he did not seem surprise. He apologized mechanically several times and said to contest the room charge with the third party we had booked through. No other assistance was provided, and it was past 11pm at that point.

I should also note that the scene at the motel was sketchy. The room below us had dragged chairs out onto the sidewalk and several men were intoxicated in the parking lot, while one seemed to be standing as a sentry. He watched us arrive and followed our movements in and out of the room. We also witnessed what appeared to be a prostitution situation. The entire experience gave us the creeps, and we found a BLM road to camp on as an alternative at midnight.

Please heed our warnings! I don’t know where all of these positive reviews recently are coming from. We wish we had taken the bad reviews seriously. AVOID THIS PLACE!

Date of stay: May 2021
Trip type: Travelled with family
3  Thank Susan215321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Baymont by Wyndham Grand Junction, responded to this reviewResponded 22 May 2021

Dear Susan,
Please accept our deepest apologies for the inconveniences you experienced at our property. Please know that what you described does not represent the high standards we aim to uphold.
After receiving your feedback we contacted our pest control provider to ensure that everything is as it should be going forward.
We cannot change the past, but we assure you that these will not be concerns for our future guests.
Our team is committed to ensuring a safe environment for all and your claims are quite concerning. We assure you that no illicit activity is permitted on our premises and guests are always encouraged to reach out to our team or the local authorities should they have concerns of this nature. Your remarks will be looked into further.
Thank you for sharing your constructive comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021

Everything in town was booked! Found Horizon Inn and was a bit skeptical but was very surprised! They are extremely nice and let us check out the room first as we just tried a different hotel and didn't have a great experience. The hotel is a little older but very clean! Great find!

Date of stay: April 2021
Trip type: Travelled with family
Thank ccrew1024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2021 via mobile

This place is like living in a garbage can.
The front desk employee Tom does not care about his guests. The heater does not wk. The WiFi does not wk. Tom will not fix it. He lies. Lie 1 it’s bigger then the Travelodge. It’s like a sardine can. Lie 2 he shampoos the carpets after every guests. The widows don’t lock. Bed bug city. They don’t hv a breakfast meal, but advertise it.
A local told us that Horizon Dr. is a bad area. Tom will not refund yur money if u check out early.
Take my advise and stay away from this street of dump motels.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank warr4yeshuat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Baymont by Wyndham Grand Junction, responded to this reviewResponded 19 March 2021

Dear Morgan,
We appreciate you sharing your comments. However, we are sorry your stay was not excellent. Your claims about our service and accommodations are not typical of what we hear. Rest assured, your experience was addressed. Also, breakfast has changed due to the pandemic, and we apologize if this was not reiterated to you. We hope we can change your perceptions in the future, and we wish you the best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2021

This place really is the best value. Great customer service and best price in area. They have a pet friendly section out back. They also have plenty of food options that are in walking distance from your room.

Date of stay: February 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jfisher2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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