The room was clean and nicely decorated, bed was comfortable, the free breakfast was a great perk, the service was exceptional, and the price of $35 was an extreme bargain! I would be happy to stay there again anytime I am in Grand Junction!
We had just completed a vacation and booked with Americas Best Value, Grand Junction, Colorado . Before booking, I called specifically stating that we needed both pick up at the airport after dropping off my rental car , and drop off to the airport the next day. I was assured that we would be accommodated. When I arrived to check in, the general manager, Jay Patel, stated that he could not provide the service and refused to give us a refund. He was very rude. We should have checked the ratings on this motel. We left and found other accommodations.
Delivering phenomenal guest service is what we always strive to achieve at our property, so it saddens us to read a review stating otherwise. On behalf of our team, please accept our apologies for falling short of your expectations and the perceived rudeness encountered. We'll discuss this with the team to ensure that a warm, accommodating, and high-quality service is maintained. Thank you for notifying us about your recent visit. We wish you all the best going forward.
I really enjoyed my short stay here. All of the staff were extremely friendly and very helpful. The room was clean and smelled nice. I didn’t find any random hairs in the bed or shower. The breakfast was nice and fresh. I’ve stayed at a lot of places on this trip and this was the most pleasant so far.
After rude foul language and name calling from a gentleman on the phone who identified himself as John Doe, we asked to speak with the manager when we arrived. Manager Mr. Patel was rude, using the f word upon his arrival when we had yet to say anything to him. He continued to talk over the top of anyone who tried to speak to him with his volume elevated to a almost screaming level. Admitted he heard his employee’s abusive language and had spoke with him. However, his own abusive behavior explains where the other employee had learned his customer service from. Mr Patel came out of the hotel after we left shaking his finger in the face of one of our party who was on the phone attempting to get a refund after Mr Patel refused to check us in. I have never had such poor service. If I could give a zero rating I would. America’s Worst Value Inn. I won’t be staying at this franchise as these employees are an example of the type of people hired by them and clear from the manager’s behavior that this is how their employees are trained. Should have read the other reviews before booking. Apparently, Mr. Patel has a history of rude behavior as does his staff. He even charged us a $500 deposit to our card even tho we never stayed in the rooms we had reserved. Unbelievable that this man is still employed.
Dear Kat,
Excellent guest service is an essential part of what we offer in our property, so it saddens us to find out a guest felt otherwise. On behalf of our team, please accept our apologies for the service you received. We'll deliberate on this to ensure that a warm, accommodating, and high-quality service is maintained. If you believe a charging mistake was made on our behalf, we encourage you to reach out to us directly. We hope we can make it up to you in the future.
We often stay at the Americas Best Value Inn when traveling. the chain is a very good value. The Inn in Grand Junction has never disappointed us the rooms are clean, reasonably quiet, the towels are fluffy and a good size, the free breakfast is not much. The coffee is ok and there is fresh fruit. The staff is ok and has changed or the last year a couple of times. Great parking lot and it is near restaurants and the Interstate. You could pay more and gert less in Grand Junction
