We had just completed a vacation and booked with Americas Best Value, Grand Junction, Colorado . Before booking, I called specifically stating that we needed both pick up at the airport after dropping off my rental car , and drop off to the airport the next day. I was assured that we would be accommodated. When I arrived to check in, the general manager, Jay Patel, stated that he could not provide the service and refused to give us a refund. He was very rude. We should have checked the ratings on this motel. We left and found other accommodations.

I really enjoyed my short stay here. All of the staff were extremely friendly and very helpful. The room was clean and smelled nice. I didn’t find any random hairs in the bed or shower. The breakfast was nice and fresh. I’ve stayed at a lot of places on this trip and this was the most pleasant so far.

After rude foul language and name calling from a gentleman on the phone who identified himself as John Doe, we asked to speak with the manager when we arrived. Manager Mr. Patel was rude, using the f word upon his arrival when we had yet to say anything to him. He continued to talk over the top of anyone who tried to speak to him with his volume elevated to a almost screaming level. Admitted he heard his employee’s abusive language and had spoke with him. However, his own abusive behavior explains where the other employee had learned his customer service from. Mr Patel came out of the hotel after we left shaking his finger in the face of one of our party who was on the phone attempting to get a refund after Mr Patel refused to check us in. I have never had such poor service. If I could give a zero rating I would. America’s Worst Value Inn. I won’t be staying at this franchise as these employees are an example of the type of people hired by them and clear from the manager’s behavior that this is how their employees are trained. Should have read the other reviews before booking. Apparently, Mr. Patel has a history of rude behavior as does his staff. He even charged us a $500 deposit to our card even tho we never stayed in the rooms we had reserved. Unbelievable that this man is still employed.