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sanchberg
Bullhead City, Arizona, USA

Great Accommodations

4.0 of 5 bubblesReviewed 25 Sept 2023
This hotel has a very clean interior & exterior. The staff is very accommodating and nice. This place is quiet. The two queen beds room was very clean and the pillows and beds are very comfy. The breakfast had a lot of items to choose from and was very good. I thought the price of the room was high end, but anywhere you stay in Colorado seems to be this way. Overall, I would recommend this hotel if you are staying in Grand Junction.

Date of stay: September 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (288)
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4 - 9 of 288 reviews
Reviewed 25 September 2023 via mobile

My most favourite hotel after travelling through Utah, Colorado, Arizona the past 3 weeks. Room 321 is the best!
The light is good, natural and artificial, the room was clean and the whole hotel was bright and cheerful. Great colour scheme.

Date of stay: September 2023
Trip type: Travelled as a couple
1  Thank LindseyF425
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2023 via mobile

What a pile of crap. No room pre fluf, full services, nope. no touch as you have C19. Stay far away, see Yelp! Elevate suitcases or we won’t. One in to service. Truth.

No room cleaning for 5 days. Mgmt doesn’t care. Dump food, dump services. Throw in hallway for all they care.

Room tip: Avoid this dump. Take a motel VS this place. No services, no breakfast…..it’s empty. Front desk, no help. As a Platinum member, avoid now.
Date of stay: September 2023
Trip type: Travelled on business
Thank 104tylert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Grand Junction, an IHG Hotel, responded to this reviewResponded 26 September 2023

Hi 104tylert,

Thank you for staying at Holiday Inn Express & Suites Grand Junction! We appreciate you for being an IHG® One Rewards Diamond Elite member and banking on our hotel for your travel needs.

We aim to live up to, if not surpass our guests' expectations. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm confident they'll take the necessary steps to address these concerns you raised. I also sent you a private message to follow up and obtain more details.

We hope you will allow us another chance to show how great our hotel is!

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2023

We have stayed here a several times in the last few years and usually stay 3-4 nights at a time. We are there twice a year on business. For us it is a great location. This time however was not as good as in the past. I was excited to get the suite now that they are finished. It was a disappointment. Shower water pressure was not good and water was not hot at any time. There were hairs all over in it and the worst part were the pee stains around the toilet! Keep in mind this is a fairly new remodeled room. You could see that under the vanity was not mopped either. They’ve gone to pump bottles of soap, lotion and shampoos. I suggest you have house keeping fill them regularly as we ran out by the sink. Also the placement of the tissue box right below the soap and lotion dispenser is not a good idea. I suggest they use a clean rag to clean the mirrors also. It was obvious they didn’t. The A/C unit in the living room was not connected to the wall thermostat making it hard to regulate the temperature. The worst part of the stay was being without water for almost 5 hours one day and never given a notice that such an event was going to happen! Please! Either they need a new head housekeeper or something, because they are certainly not cleaning! Time to find a new place when were there on business.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank techies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Grand Junction, an IHG Hotel, responded to this reviewResponded 22 August 2023

Dear techies,

Thank you for selecting our Holiday Inn Express Grand Junction while visiting Grand Junction and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry that you did not experience an exemplary stay due to our air conditioning, the cleanliness in our room and the water pressure. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the midst of your experience, I am glad to know that the location of our hotel was still appreciated.

I very much hope that you will grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2023 via mobile

Great hotel!! CLEAN, comfortable spacious room, great breakfast and friendly staff. Awesome location too.. we only stayed one night but would have been very happy here for a long term stay. Higher floors have spectacular view. Highly recommend this hotel!

Date of stay: June 2023
Trip type: Travelled as a couple
Thank lynnl181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 June 2023 via mobile

We are on a Road Trip to Calif. to visit family. We live in Illinois. So staying at many Hotels on this trip. Read a few reviews on places to stay in Grand Junction & decided on Holiday Inn & Suites. Paid $217.00 for one night
with 2 Queen beds. Room was clean & quiet. Shower was nice & hot. Desk Personnel were helpful. There was a sign about breakfast time. Assuming it was included in the S$217.00 we paid we went down for breakfast in the morning.. We were surprised to find out it was not included !!!!! So it costed us $32.00 additional to have waffles, coffee & bacon. All the other hotels we have stayed at had some type of breakfast included. Found out Holiday Inn Express has breakfast but not Holiday Inn & Suites. Hard lesson to learn & expensive. Will not stay at Holiday Inn & Suites again .

Date of stay: June 2023
Trip type: Travelled with family
Thank jcepek513
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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