The hotel is located nicely off the highway and close to downtown, but the downside is it really could use a renovation. The staff was mostly out of uniform on the day we were there which was odd I thought. I would come back but likely after they get a renovation.
Hi 788ScottS788,
Thank you for choosing to stay at our hotel and sharing your feedback. I hope all is well.
Providing our guests with an exceptional experience is all that we aim for, but I'm sorry that this didn't fully happen as pictured. While I am glad you found our hotel in a great spot, I understand your disappointment with the hotel's condition. I welcome your thought on the need for updating. We appreciate you sharing your feedback. Trust that your thoughts will not be left unspoken. I took the necessary steps to ensure our management team gets to read your post to serve as a reference for improvement.
I hope you give us the chance to turn things around the next time you stay with us.
Until then,
Glaiza G.
Case Manager
IHGService
Very clean hotel and room. My kids said the pool was warm and had a blast. The rooms have multiple pillows on each bed labeled soft and firm for utmost comfort. The breakfast buffet was good, not amazing but standard hotel fare. Good amenities in the room. Only issue was that our air didn’t get as cold as we wanted for sleeping, but we managed. Recommend this hotel if you stop in Grand Junction
This hotel was nice and clean. The beds were very comfortable and the bathroom was nice and big. We had driven several hours and it was nice to find a reliable hotel chain that has not disappointed us in our travels.
This property is going to have a complete redo in the Fall from what I was told. Think it has been ten years. The reason I gave it a 4 is because of the room we were given. It was very spacious with one bedroom with a door and one bed in the living area, both king beds. There were three televisions. Room was clean, bedding good, beds comfortable. For some reason the room had a strong unpleasant odor when we first arrived. We probably got used to the smell. The bathroom door needs repair and that will happen later this year. It was very quiet. There is one of these rooms on each floor. Carpet in the first floor hallway is really soiled. We appreciated the USA Today being available again except Thursday it did not come. Be sure to try the nearby Mi Mexican restaurant. We thought it was outstanding and you can walk to it, dine in or get take out or have delivered. Breakfast had enough options. Front desk workers were very helpful. Internet worked fine.
My family and I stayed there for one night and we liked the holiday inn express. The moment we walked into our room we had a nice cool room which was a plus. The beds were comfortable and the shower was great. The only thing was that the doors looked like they could be repaired, but everything else was good. My wife wanted to stay another day, but we couldn't. It was a great stay the staff were nice. They took cleanliness seriously!
