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Scott S
Sandy, Utah

Needs new furniture

3.0 of 5 bubblesReviewed 7 Jan 2022
The hotel is located nicely off the highway and close to downtown, but the downside is it really could use a renovation. The staff was mostly out of uniform on the day we were there which was odd I thought. I would come back but likely after they get a renovation.
Date of stay: June 2021
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Grand Junction, an IHG Hotel, responded to this review
Responded 22 Jan 2022
Hi 788ScottS788,

Thank you for choosing to stay at our hotel and sharing your feedback. I hope all is well.

Providing our guests with an exceptional experience is all that we aim for, but I'm sorry that this didn't fully happen as pictured. While I am glad you found our hotel in a great spot, I understand your disappointment with the hotel's condition. I welcome your thought on the need for updating. We appreciate you sharing your feedback. Trust that your thoughts will not be left unspoken. I took the necessary steps to ensure our management team gets to read your post to serve as a reference for improvement.

I hope you give us the chance to turn things around the next time you stay with us.

Until then,

Glaiza G.
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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19 - 24 of 290 reviews
Reviewed 23 July 2021 via mobile

Very clean hotel and room. My kids said the pool was warm and had a blast. The rooms have multiple pillows on each bed labeled soft and firm for utmost comfort. The breakfast buffet was good, not amazing but standard hotel fare. Good amenities in the room. Only issue was that our air didn’t get as cold as we wanted for sleeping, but we managed. Recommend this hotel if you stop in Grand Junction

Date of stay: July 2021
Trip type: Travelled with family
1  Thank Bozeday
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2021

This hotel was nice and clean. The beds were very comfortable and the bathroom was nice and big. We had driven several hours and it was nice to find a reliable hotel chain that has not disappointed us in our travels.

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank kjdiddles06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2021 via mobile

This property is going to have a complete redo in the Fall from what I was told. Think it has been ten years. The reason I gave it a 4 is because of the room we were given. It was very spacious with one bedroom with a door and one bed in the living area, both king beds. There were three televisions. Room was clean, bedding good, beds comfortable. For some reason the room had a strong unpleasant odor when we first arrived. We probably got used to the smell. The bathroom door needs repair and that will happen later this year. It was very quiet. There is one of these rooms on each floor. Carpet in the first floor hallway is really soiled. We appreciated the USA Today being available again except Thursday it did not come. Be sure to try the nearby Mi Mexican restaurant. We thought it was outstanding and you can walk to it, dine in or get take out or have delivered. Breakfast had enough options. Front desk workers were very helpful. Internet worked fine.

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank MED1500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 June 2021

My family and I stayed there for one night and we liked the holiday inn express. The moment we walked into our room we had a nice cool room which was a plus. The beds were comfortable and the shower was great. The only thing was that the doors looked like they could be repaired, but everything else was good. My wife wanted to stay another day, but we couldn't. It was a great stay the staff were nice. They took cleanliness seriously!

Date of stay: May 2021
    • Value
    • Cleanliness
    • Service
Thank david m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2021 via mobile

Very unhappy with this hotel.
Almost all of her hand sanitizers were empty I told them multiple times they said oh sorry we have to order them. Beds are extremely uncomfortable. The TV does not allow you to go above volume 20 I was in a hearing impaired room due to my son having hearing issues I could not hear the TV when I asked them if they could fix it they stated that’s their default on all of their TVs so it Hass to stay the same even in a hearing impaired room. The first two days and stayed across the street at the Doubletree I would definitely recommend stay there over here.

Date of stay: January 2021
Trip type: Travelled on business
Thank F4106XAerikac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 24 January 2021

Thank you for giving feedback about your stay in Grand Junction. While we encourage all guests to tell us the good and the bad so it can be addressed, I must ask if you can take a moment and double check the hotel that you wrote your review for. You comment about staying across the street at the Doubletree causes concern for me as we are the furthest hotel away from the Double tree in Grand Junction. There is a Holiday Inn (we are Holiday Inn Express) very close to that area. Please take a moment to review and kindly remove this negative post from our page. If you do believe you have the correct hotel, I encourage you to reach out to me when you have a moment so we can make this right. My email is rblake@tkohotels.com or phone 970-245-8164. Thank you.

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